Jaimie Johnson
Joliet,IL
Summary
Motivated customer service professional with excellent communication and problem-solving skills. Able to manage multiple tasks, resolve customer concerns, and maintain a positive experience in fast paced enviorments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cashier/Sales Associate
Advance Auto Parts
Joliet, IL
09.2024 - 01.2026
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
Security Guard
Bissell Inc.
Elwood, IL
05.2023 - 08.2024
- Coordinated gate operations to ensure timely departures and arrivals.
- Monitored access points to ensure safety and compliance with security protocols.
- Conducted regular inspections of vehicles and personnel entering premises.
- Processed incoming and outgoing shipments efficiently, ensuring accurate documentation and compliance with safety regulations.
- Collaborated with team members to optimize gate operations, enhancing workflow and reducing wait times for vehicles.
- Resolved discrepancies in shipment records, ensuring timely updates to management for informed decision-making.
- Conducted regular audits of gate operations, identifying areas for improvement and recommending strategic enhancements.
- Upheld data integrity by regularly reviewing and correcting errors in information systems used to track container movements within the facility.
- Monitored security protocols and reported incidents to maintain safety standards.
- Coordinated gate operations to ensure smooth entry and exit of vehicles.
Inventory Clerk/Forklift Operator
APL Logistics
Minooka, IL
04.2022 - 04.2023
- Managed and maintained accurate records of all incoming and outgoing inventory
- Used pap and excel
- Fixed LODs
- Conducted regular audits to ensure inventory accuracy and identify any discrepancies
- Collaborated with cross-functional teams to develop and implement efficient warehouse processes
- Optimized warehouse layout for improved organization and accessibility of inventory items
- Utilized barcode scanning technology to track and monitor inventory levels
- Implemented safety protocols for handling hazardous materials within the warehouse environment
- Managed inventory levels to ensure optimal stock availability and minimize discrepancies.
- Oversaw receiving, storing, and distribution processes for various products within warehouse environment.
Quality Inspector
Woodbridge
Tanner, AL
04.2020 - 01.2022
- Conducted thorough quality inspections on incoming materials, ensuring adherence to specifications and standards
- Performed regular audits of production processes to ensure compliance with industry regulations and company policies
- Developed and maintained detailed inspection reports, documenting findings and recommending improvements
- Identified trends in defect data through statistical analysis, leading to targeted process improvements
Machine Operator
PersonalizationMall.com
Lemont, IL
12.2018 - 11.2019
- Operated and maintained various types of machines, including but not limited to CNC machines, lathes, mills, and presses
- Performed routine inspections on machines to ensure proper functioning and made necessary adjustments or repairs as needed
- Followed blueprints, work orders, or other specifications to set up machines for production runs
- Monitored machine operations during production to detect any issues or malfunctions and took corrective actions promptly
- Maintained accurate records of production output, downtime, and quality control checks
Shipping/Receiving Clerk
DHL SUPPLY CHAIN
Joliet, IL
11.2015 - 06.2018
- Managed shipping and receiving operations, ensuring accurate and timely processing of all incoming and outgoing shipments
- Implemented quality control measures to inspect incoming products for damages or defects, reducing return rates
- Optimized warehouse layout and storage systems to maximize efficiency and minimize handling time
- Coordinated with carriers to schedule pickups and deliveries, ensuring on-time shipments while minimizing transportation costs
- Trained new employees on proper shipping procedures, safety protocols, and equipment operation
Picker/Packer
DSC LOGISTIC
Elwood, IL
01.2013 - 09.2015
- Efficiently picked and packed customer orders according to established guidelines and procedures
- Utilized handheld scanners to track inventory movement and ensure proper stock rotation
- Operated material handling equipment such as forklifts or pallet jacks to transport goods within the warehouse
- Trained new employees on picking, packing, and shipping procedures, ensuring smooth onboarding process
- Maintained a high level of accuracy while picking items from shelves based on order specifications
- Participated actively in regular inventory counts, assisting in identifying discrepancies between physical count and system records
Cashier/Customer Service
Oreillys Auto Parts Store
Joliet, IL
12.2011 - 08.2012
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Trained new employees on operating cash registers effectively
- Delivered parts to customers
- Answered phones
Front Desk Receptionist
Catholic Charities Daybreak Center
Joliet, IL
02.2010 - 11.2011
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Managed visitor logbook accurately by recording necessary details for security purposes
Education
High school diploma -
Joliet Central High School
Joliet, IL05-2011
Skills
- Stand up reach forklift
- Customer service
- Phone etiquette
- Stocking
- Multi-line phone systems
- Sales
- Machine operation
- Basic math
- Retail math
- Delivery driver experience
- Planograms
- Cash handling
- Retail sales
- Forklift
- Warehouse experience
- Sit down clamp
- Communication skills
- Inventory control
- Microsoft Excel
- POS
- Cash register
- Work ethic and integrity
- Customer assistance
- Patience and empathy
Certification
Driver's License
Timeline
Cashier/Sales Associate
Advance Auto Parts
09.2024 - 01.2026
Security Guard
Bissell Inc.
05.2023 - 08.2024
Inventory Clerk/Forklift Operator
APL Logistics
04.2022 - 04.2023
Quality Inspector
Woodbridge
04.2020 - 01.2022
Machine Operator
PersonalizationMall.com
12.2018 - 11.2019
Shipping/Receiving Clerk
DHL SUPPLY CHAIN
11.2015 - 06.2018
Picker/Packer
DSC LOGISTIC
01.2013 - 09.2015
Cashier/Customer Service
Oreillys Auto Parts Store
12.2011 - 08.2012
Front Desk Receptionist
Catholic Charities Daybreak Center
02.2010 - 11.2011
High school diploma -
Joliet Central High School