JAIMIE MARTINI
Charleston,SC
Summary
Project coordinator with a strategic focus on high productivity and efficient task completion. Expertise in multi-project scheduling, resource allocation, and risk management. Strong communication and teamwork skills drive successful project execution and enhance stakeholder satisfaction.
Overview
14
14
years of professional experience
Work History
Project Scheduler/ Administrative Assistant
Premier Pools and Spas
Charleston, SC
10.2023 - Current
- Developed and maintained project schedules to guarantee timely project completion.
- Created detailed resource plans and identified critical path activities.
- Monitored progress against baseline plans to ensure alignment with objectives.
- Collaborated with cross-functional teams to define project milestones.
- Coordinated orders, payments, permits, and tasks essential to each project.
- Input data and invoices for projects to maintain accurate records.
Medical Receptionist
Lowcountry Hematology and Oncology- Roper Saint Francis Healthcare
Mount Pleasant, SC
05.2018 - 05.2022
- Managed physician-patient scheduling for six doctors and nurses as well as scheduled outgoing referrals and other examinations as needed
- Served as first point of contact for patients at a high volume clinic, managed check in & out, and provided follow up information and assistance
- Answered high rate of incoming calls and provided resolutions for patients and customers
- Processed insurance and collected payments as needed
File Clerk
Enviro-Pak
Clackamas, OR
02.2017 - 04.2018
- Reviewed, organized and cataloged business documentation, designs, and correspondence ensuring necessary details were accessible and up to date
- Transferred files to digital formats to create paperless workplace
- Assisted in entering and updating information in the system when required
Lead Server
Pizzeria Gusto
Oklahoma City, OK
04.2016 - 11.2016
- Promoted from waitress to lead server and ultimately was offered the opportunity to manage at the restaurant which I had to decline as I was moving out of state
- Trained waiters and staff on restaurant policies and expectations, proper food handling, and guest service expectations
- Managed closing duties to ensure the restaurant was properly closed, cleaned
- Managed server check out procedures, ensuring all server responsibilities were completed before end staff shifts
- Provided knowledge on multiple menus, food and drinks
Customer Service Representative
Columbia Sportswear
Beaverton, OR
11.2014 - 03.2015
- Provided expert eCommerce customer support for all Columbia family brands
- Exercised creative problem solving; researching, exploring and implementing solutions for de-escalating unresolved problems
- Handled customer inquiries, complaints, billing questions and payment extension/service requests
- Calmed dissatisfied callers, repaired trust, located resources for problem resolution and designed best-option solutions
- Maintained placement in the top percent for sales, customer service satisfaction scores, and production time
Sales Associate
Nordstrom
Tigard, OR
10.2013 - 05.2014
- Provided outstanding customer service by attending to all customers needs
- Increased personal sales goal by 15% over four months by building and maintaining relationships with customers for repeat revenue opportunities
- Developed an abundance of knowledge on merchandise and brand history to help educate team members and customers
- Improved personal relationships with high end customers by creating specific styling recommendations and hosting private shopping appointments
Physical Therapy Aide/ Receptionist
Theuraeutic Associates
Hillsboro, OR
01.2012 - 09.2013
- Worked with a Physical Therapy team to help patients receive the best care and customer service
- Clerical duties such as charting, organizing, scheduling, taking phone calls and documentation
- Checked patients in and out and collected proper paperwork and payments
- Administered active and passive therapeutic exercises
- Worked with chronic care patients in a Pain Management Program twice a week
- Instructed, motivated and assisted patients in practicing exercises and functional activities
- Gained a greater perspective working with patients from diverse backgrounds
Education
BS - Psychology, Human Physiology
University of Oregon
01.2011
Skills
- Customer service expertise
- Training and development
- Strong work ethic
- Professional standards
- Written communication
- Verbal communication
- Attention to detail
- Time management
- Problem solving
- Troubleshooting skills
- Microsoft Office, excel and outlook proficiency
- Project scheduling and monitoring
- Document management
Timeline
Project Scheduler/ Administrative Assistant
Premier Pools and Spas
10.2023 - Current
Medical Receptionist
Lowcountry Hematology and Oncology- Roper Saint Francis Healthcare
05.2018 - 05.2022
File Clerk
Enviro-Pak
02.2017 - 04.2018
Lead Server
Pizzeria Gusto
04.2016 - 11.2016
Customer Service Representative
Columbia Sportswear
11.2014 - 03.2015
Sales Associate
Nordstrom
10.2013 - 05.2014
Physical Therapy Aide/ Receptionist
Theuraeutic Associates
01.2012 - 09.2013
BS - Psychology, Human Physiology
University of Oregon
Similar Profiles
Mayra Yesenia AvilaMayra Yesenia Avila
Office Administrative Assistant/Permit Specialist at Dream Splash Pools and Spas/Premier Pools and SpasOffice Administrative Assistant/Permit Specialist at Dream Splash Pools and Spas/Premier Pools and Spas
Travis DoughertyTravis Dougherty
Project Manager at Premier Pools and SpasProject Manager at Premier Pools and Spas
Nicholas FielloNicholas Fiello
Salesperson/Sales Manager at Premier Pools And SpasSalesperson/Sales Manager at Premier Pools And Spas
Kendall BakerKendall Baker
Front of House Manager at Red Oak CafeFront of House Manager at Red Oak Cafe
Cade SmithCade Smith
Marina Dock Hand at Daniel Island MarinaMarina Dock Hand at Daniel Island Marina