Jaimie Mesorana

• Built positive relationships with parents to involve families in educational process. Had the highest reading improvement in the grade level.
• Taught students subject-specific material, learning strategies, and social skills.
• Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
• Implemented classroom management improvements to enhance class morale and engagement.

Overlap in dates due to working at both RCS and Hearing Life simultaneously. *

• Audiometric testing with MED- Rx audiometer and Lucid Audio software.
• Counsel and make recommendations to patients about communicative strategies and device options.
• Hearing aid marketing in club to reach budget numbers through Health and Wellness events and engaging members - Met with primary care physicians to initiate mutually beneficial referral programs.
• Maintained patient files and hearing aid inventory with accuracy

• Staffing and retention of 70 statewide employees.
• Sales strategies: implementation of new projects, marketing campaigns/strategies, and provide feedback to the effectiveness of each strategy.
• Extensive employee training: Contacted and visited all 28 offices to maintain that company policies and HIPAA mandates are in compliance. Follow up on disciplinary action when necessary.
• Aiding with operational management to ensure quality customer service.
• Work with Vice President of Sales to develop and coordinate plans to reach monthly and annual targets.

• Supervise and provide care for patients.
• Take inventory and maintain/order supplies.
• Manage multi-line inbound calls.
• Followed up on all customer retention mailers through outbound calling.
• Maintained all office insurance claims.
• Verified and processed all financing plans.

• Develop and motivate team to reach sales quota.
• Hiring and training of new employees.
• Effectively managed 5-10 staff members on customer service.