Reliable employee with record of success managing administrative challenges and helping great company succeed. Hands-on and professional with many capabilities. Recognized for dynamic work ethic and team player attitude.
Overview
9
9
years of professional experience
Work History
Legal Case Manger
Pemberton Personal Injury Law Firm
01.2024 - Current
Streamlined case management processes by implementing efficient organizational systems and procedures.
Conducted thorough investigations into opposing parties'' claims, uncovering critical evidence that supported our clients'' cases.
Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and professional standards at all times.
Reduced client wait times for case updates through regular communication and prompt followups.
Provided exceptional customer service by addressing clients'' concerns promptly and professionally throughout their cases'' durations.
Ensured seamless transition of cases between attorneys by maintaining comprehensive case files with all necessary documentation readily available.
Optimized financial performance by managing billing and invoicing processes, ensuring accurate and timely payments from clients.
Improved client satisfaction by maintaining detailed records, enabling quick retrieval of essential documentation when needed.
Managed complex caseloads with multiple deadlines, ensuring timely completion of all tasks and filings.
Facilitated attorney-client meetings by preparing necessary materials, allowing for focused discussions on case strategy and progress.
Collaborated with attorneys to develop successful case strategies, resulting in favorable outcomes for clients.
Communicated pertinent information to clients via phone, email, and mail.
Interviewed clients to obtain information relevant to cases.
Surgical Anesthesia Assistant
Oral Surgery Center
10.2021 - 09.2022
Charting and record keeping for billing and medical records. Going through explaining and executing a signature on medical authorizations and waivers.
Reduced complications by conducting thorough preoperative assessments and obtaining medical histories from patients.
Prepared patients for surgery by positioning them properly, and applying monitors.
Managed pharmaceutical inventory for anesthesia cart, ensuring medications were properly stored and readily available when needed during surgery.
Maintained sterile anesthesia supplies within expiration date.
Treatment Coordinator
Oral Surgery Center
02.2021 - 10.2021
Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
Increased case acceptance rates through persuasive presentation of treatment options and benefits.
Explained treatment choices to patients and helped determine best options.
Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
Researched billing issues, scheduled appointments and verified insurance coverage.
Educated patients on dental benefits and coordinated proper payment with insurance companies.
Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
Business Office Assistant
Wisconsin Dells Health Services
10.2019 - 03.2020
Human Resources including interviewing, drug testing, hiring, orientation and firing
Payroll, tracking and approving hours, bonuses, and PTO payouts
Expedited the onboarding process for new employees with thorough orientation sessions covering policies and procedures.
Assisted in the recruitment process by screening resumes, coordinating interviews, and conducting reference checks for potential candidates.
Input data into spreadsheets and databases.
All inclusive scheduling of employees
Maintained up-to-date employee records in compliance with legal requirements, ensuring accuracy and accessibility for authorized personnel.
Contributed to a positive work environment by greeting visitors professionally, managing incoming calls, and addressing needs promptly.
Candy Maker
Sweet Hut
07.2018 - 10.2019
I made an assortment of confectionary treats including caramel
I was also in charge of ordering supplies, online ordering and billing, scheduling employees, payroll, inventory, customer service and marketing
Increased team efficiency by streamlining candy-making processes and optimizing equipment usage.
Provided training for new hires on candy making techniques, ensuring consistency in product quality across the team.
Coordinated closely with sales teams to forecast demand trends accurately, allowing efficient production scheduling.
Improved customer satisfaction through timely fulfillment of custom orders and prompt response to inquiries.
Complied with food storage and handling procedures for safe, hygienic operations.
Assembled and packaged food items securely to meet company standards.
Packaged food items for shipment and organized orders for delivery.
Secretary/Legal Assistant
Cross, Jenks, Mercer and Maffei, LLP Law Firm
01.2016 - 12.2017
My job was very encompassing
My duties were to answer phones, greet client and answer questions as needed
I also did all the ordering, shopping, event planning, proficient use of outlook, exe, word and did paralegal work for 2 different attorneys
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Scheduled appointments and conducted follow-up calls to clients.
Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
Assisted coworkers and staff members with special tasks on daily basis.
Education
Diploma -
Baraboo High School
Baraboo, WI
No Degree - Substance Abuse Education
Blackhawk Technical College
Janesville, WI
No Degree - Nursing
Reedsburg Technical College
Reedsburg, WI
Skills
Excellent written and Verbal Communication Skills
Team Player
Legal Research
Deadline Management
Document Review
Written and Verbal
Interviewing
Office Management
Event Planning
Employee Orientation
Clerical Experience
Human Resources
Recruiting
Payroll
Microsoft Outlook
Microsoft Word
Customer service
Dental office experience
Office experience
Strong Work Ethic
Excellent Judgement
Organized
Fast Learner
Strong Attention to Detail
Motivated
Works Efficiently in Fast-Paced Environments
Expense Tracking
Customer Service
Problem Resolution
Effective Communication
Adaptability and Flexibility
Positive Attitude
Attention to Detail
Multitasking
Work Planning and Prioritization
Hiring and Training
Task Delegation
Staff Training
Scheduling and Coordinating
Professional and Courteous
Documentation And Reporting
Personal Information
Work Permit: Authorized to work in the US for any employer