Jaimie Patton
Albia,IA
Summary
I am a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. With my many years of various job experiences I have had multiple opportunities to learn and grow personally and professionally with each different role I was working within. I wish to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a hard worker and will accomplish anything I sent my mind on!
Overview
14
14
years of professional experience
Work History
In-Home Daycare Provider
Self Employed Services
07.2019 - Current
- Provided a welcoming atmosphere where families felt comfortable entrusting their child's care.
- Tailored daily routines based on individual needs/preferences of each child allowing them flexibility within structured timeframes.
- Organized engaging field trips and group outings to enhance hands-on learning experiences outside the home environment.
- Continually assessed learning materials, toys, and equipment to ensure their safety and effectiveness for child development.
- Enhanced children''s cognitive development by implementing age-appropriate educational activities.
- Promoted social skills and emotional well-being among the children through fostering a nurturing environment.
- Implemented emergency preparedness plans and conducted regular drills to familiarize children with safety procedures in case of a disaster or crisis.
- Prepared nutritious meals and snacks adhering to dietary requirements of each child in the daycare setting.
- Developed strong relationships with parents through open communication channels including email updates, phone calls, newsletters, parent conferences or meetings when necessary.
- Assisted children in developing self-help skills like toilet training, handwashing, dressing independently, and feeding themselves appropriately according to their age level.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Logged information regarding naps, feedings, and any medications administered.
- prepped and processed financial records for business
- prepped and billed totals owed to families
- recorded keeping
Bank Teller
Peoples State Bank
06.2018 - 06.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Trained new hires on customer service policies and procedures.
- Calculated fees due, interest and change for customer transactions.
Bank Teller
MidWestOne Bank
04.2016 - 06.2018
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Actively participated in community events on behalf of the bank, reinforcing a positive local presence among clients.
- Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.
- Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
- Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
- Supported branch marketing campaigns by displaying promotional materials prominently within the lobby area.
- Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained friendly and professional customer interactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Bank Teller
Iowa Trust and Savings Bank
11.2015 - 04.2016
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
Cashier
Elliott's General Store
01.2011 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
Education
Business Specialists Diploma - Business Specialists
Indian Hills Community College
Ottumwa, IACosmetology License - Cosmetology
Iowa School of Beauty
Ottumwa, IA03.2015
High School Diploma -
Albia Community High School
Albia, IA05.2013
Skills
- Patience and Empathy
- Adaptability and Flexibility
- Microsoft Office/ knowledgeable in technology
- Curriculum Planning
- Cultural Sensitivity
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Punctual and Reliable
- Multitasking
- Excellent Communication
- Self Motivation
Timeline
In-Home Daycare Provider
Self Employed Services
07.2019 - Current
Bank Teller
Peoples State Bank
06.2018 - 06.2019
Bank Teller
MidWestOne Bank
04.2016 - 06.2018
Bank Teller
Iowa Trust and Savings Bank
11.2015 - 04.2016
Cashier
Elliott's General Store
01.2011 - 11.2015
Business Specialists Diploma - Business Specialists
Indian Hills Community College
Cosmetology License - Cosmetology
Iowa School of Beauty
High School Diploma -
Albia Community High School