Jaimie Permenter
Linden,TN
Summary
Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues.
Overview
2
2
years of professional experience
Work History
IT Service Desk Analyst
HCTec
Hohenwald, Tennessee
02.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
Office Coordinator
Prestige Physical Therapy
Linden, Tennessee
06.2020 - 02.2022
- Interacted with customers by phone, email or in-person to provide information.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Delivered clerical support by handling range of routine and special requirements.
- Trained new employees on administrative procedures, company policies and performance standards.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
Education
Associate of Science - Teaching
UT Martin
Parsons, TN05.2019
Skills
- Planning and Coordination
- Team Building
- Self-Motivated
- Good Telephone Etiquette
- Dependable and Responsible
- Cultural Awareness
- Recruitment and Selection
- Loyalty Building
- Persuasive Negotiations
- Guest Satisfaction
- Negotiation and Conflict Resolution
- Motivational Techniques
- Meeting Support
Timeline
IT Service Desk Analyst
HCTec
02.2022 - Current
Office Coordinator
Prestige Physical Therapy
06.2020 - 02.2022
Associate of Science - Teaching
UT Martin
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