JAIMIE RODGER
Barre,USA
Summary
I am looking for a career that will help me grow my education and build on the wide range of experience that I have to offer. A career that will allow me to work up the ladder.
Overview
13
13
years of professional experience
Work History
Unemployment Insurance Adjudicator
Vermont Department Of Labor
03.2023 - Current
- Improved claim processing times by implementing efficient workflows and prioritizing urgent cases.
- Completed in-depth evaluations based on detailed data provided by employers and claimant individuals.
- Ensured accurate determinations with meticulous research and thorough investigation of disputes.
- Evaluated fairness of trials to identify and remove bias and protect rights of every involved party.
- Reviewed employers and claimants decisions with careful consideration based on factors such as function, cost and risks.
- Reduced case backlogs by effectively managing workload and meeting strict deadlines for resolution.
- Evaluated claims by analyzing case files, conducting interviews, and reviewing relevant documentation.
- Evaluated employers, claimants and third party documents to determine compliance with standards and make effective approval or denial judgments.
- Presented conclusions in clear and concise language that was easily understood by all parties involved in the adjudication process.
- Maintained compliance with industry regulations through diligent record-keeping and adherence to procedural guidelines.
- Continuously updated personal knowledge on relevant laws, regulations, and policies affecting the adjudication process within the jurisdiction served.
Personal Banker
Union Bank Of Vermont
09.2022 - 03.2023
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Processed customer payments and account setup charges.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Verified customer identity and reviewed documentation for accuracy.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Responded to customer inquiries regarding new accounts and account services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Collected customer information and completed new account forms.
Banker 2/Universal Banker
Peoples United Bank
09.2019 - 08.2022
- As a banker 2, I am responsible for doing basic transactions which are depositing and withdrawing cash for customers
- I am also a notary, I can also process personal loans, car loans, Personal line of credit, help customers apply for our credit cards
- I help customer register for online banking as well as talk them through their accounts when they need help
- Additional to being a Banker 2, I hold keys to the branch so I can open the branch to start the day, I also hold codes to the branch as well
- I use multiple programs at one time to help with customers and to meet their needs and expectation
- One of the programs that I use to help customers is the online banking website and the app, I talk customers through how it will make their banking easier and more convenient.
Key holder
Lenny's shoes and apparel
08.2018 - 09.2019
- As a key holder for Lenny's, I was responsible for opening the store, making the schedule for where each employee was going to be in what section to help customers
- I was also responsible for ordering certain merchandise for the store within my own section
- I was in charge to keep the store tidy and clean while demonstrating delegation to my co-works in their section
- At the end of the day when I was closing, I would have to count and balance the register, safely securing the cash drawers and the deposit in the safe at the end of the night.
House Keeping
Holiday Inn & Express
01.2018 - 02.2018
- Preparing rooms for guests which includes vacuuming, sweeping, mopping rooms and sanitizing all horizontal surfaces
- Cleaning the restroom and sanitizing
- Making beds with new and clean linens
- Restocking toiletries and towels.
Customer service/ Technical support
Convergys
03.2014 - 08.2014
- Worked with multiple programs at once, troubleshooted mobile devices
- Processed payments, added/removed devices from accounts as well as opened and closed accounts on the customer request
- Answered any questions that the customer may have ranging from billing questions, service outages in their area, issues with their devices, how to navigate the AT&T online app and much more.
Generator/Light wheel Mechanic
United States Army
01.2011 - 01.2014
- Used tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices
- Performed routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of building does not deteriorate
- Inspected, operated or tested machinery or equipment to diagnose machine malfunctions
- Assembled, installed or repaired wiring, electronic components, pipe systems, plumbing, machinery, or equipment
- Cleaned or lubricated shafts, bearings, gears, or other parts of machinery
- Repaired or replaced defective equipment parts, using hand and/or power tools and reassembled equipment
- Recorded type and cost of maintenance or repair work
- Ordered parts, supplies, and equipment from catalogs and suppliers or obtained them from the storerooms
- Dismantled devices to access and remove defective parts using hoists, cranes, hand and power tools
- Planned and laid out repair work, using diagrams, drawings, blueprints, maintenance manuals, or schematic diagrams
- Trained and managed maintenance personnel and subcontractors
- Estimated repair costs
- Ground and reseated valves using valve-grinding machines.
Education
High school Diploma -
Spaulding High School
Barre, VT06.2010
Skills
- Managing personnel
- Working with public
- Negotiating
- Working effectively as part of a team
- Communicating verbally and in writing
- Initiative
- Dedicated
- Impartial judgment
- Case Evaluation
- Written Communication
- Excellent Communication
- Goal Setting
Street
7 George Street
Personal Information
Nationality: USA
Timeline
Unemployment Insurance Adjudicator
Vermont Department Of Labor
03.2023 - Current
Personal Banker
Union Bank Of Vermont
09.2022 - 03.2023
Banker 2/Universal Banker
Peoples United Bank
09.2019 - 08.2022
Key holder
Lenny's shoes and apparel
08.2018 - 09.2019
House Keeping
Holiday Inn & Express
01.2018 - 02.2018
Customer service/ Technical support
Convergys
03.2014 - 08.2014
Generator/Light wheel Mechanic
United States Army
01.2011 - 01.2014
High school Diploma -
Spaulding High School