Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaimie Wilhite

Willow Grove,PA

Summary

Dynamic and detail-oriented professional with extensive experience as a Research Assistant at Flourish Research, excelling in proficiency in protocol navigation, data analysis, project management, clinical patient appointments and efficiency in laboratory processing, handling and shipping. Excellent communication skills upon patients and staff members. Proven ability to enhance research accuracy and optimize laboratory operations, while fostering teamwork and collaboration. Skilled in statistical software and committed to driving impactful research outcomes.

Overview

9
9
years of professional experience

Work History

Research Assistant

Flourish Research
07.2023 - Current
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Completed patient visits by filing out source, completing vital signs, ECG's, EEG's
  • Primary laboratory employee
  • Improved laboratory processing
  • Studying protocols and lab manuals for each study
  • In charge of 11 different studies at a time, implementing specific protocols and manuals provided by each clinical study
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
  • Synthesized complex information into clear summaries to make findings accessible to diverse audiences.
  • Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
  • Utilized statistical software for data analysis, generating accurate insights into complex datasets.
  • Elevated team's research capabilities by conducting comprehensive training sessions on advanced analytical software.
  • Contributed to development of research proposals, aligning with strategic objectives and securing project approvals.
  • Enhanced research accuracy by meticulously organizing and analyzing data sets.
  • Analyzed complex data sets to uncover critical insights, driving direction of research projects.
  • Translated research findings into actionable recommendations, influencing policy and practice.
  • Optimized lab equipment usage, significantly reducing operational costs and downtime.
  • Conducted extensive literature reviews to support ongoing research projects, significantly expanding team's knowledge base.
  • Recorded and analyzed data to produce reports of results.
  • Participated in research projects by designing and executing experiments.
  • Participated in lab meetings and project presentations.
  • Analyzed results using analytical software and created reports.
  • Assisted scientists by collecting and organizing laboratory data.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Coordinated and managed laboratory projects and experiments.
  • Monitored and documented safety standards to verify compliance.
  • Developed new protocols and improved existing laboratory processes.
  • Provided support and guidance to junior lab staff.
  • Operated and performed preventative maintenance on laboratory equipment and instruments.
  • Cooperated with other technicians to develop and test new protocols.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Interpreted laboratory results to provide technical advice to scientists.

Medical Office Manager

Elium Health
04.2022 - 04.2023
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Addressed and remedied all patient or team member issues.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Consulted with healthcare professionals on business decisions.
  • Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
  • Developed close working relationships with front office and back office staff.
  • Created and implemented organizational policies and procedures.
  • Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
  • Reduced no-show rates by introducing reliable appointment reminder system.
  • Coordinated with healthcare providers to ensure seamless patient care and service delivery.
  • Maintained high level of patient care by conducting regular audits of medical record accuracy.
  • Boosted patient confidentiality by overhauling data storage practices, ensuring compliance with HIPAA.
  • Increased team productivity, leading regular training sessions on new healthcare compliance policies.
  • Implemented customer service training program for front desk staff, elevating patient service standards.
  • Created organized filing system to manage department documents.
  • Organized and updated databases, records and other information resources.
  • Coordinated office events, seminars and meetings for staff and clients.

Medical Office Coordinator

Robert Cherrey DO
11.2021 - 04.2022
  • Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
  • Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally.
  • Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Supported billing staff by making corrections to invoices and insurance submissions.
  • Increased office efficiency with effective management of medical records and documentation.
  • Created and maintained medical records from time of admission through patient discharge.
  • Facilitated timely billing processes to ensure accurate and prompt reimbursement from insurance providers.
  • Improved medical team collaboration by coordinating schedules, meetings, and conferences.
  • Coordinated referral processes smoothly, facilitating seamless transitions between primary care providers and specialists when needed.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Oversaw office records and maintained strict document control.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Reviewed and sent medical records to other physicians upon request.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Medical Receptionist

Jefferson Healthcare
09.2018 - 06.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Completed medical billing and coding for all five providers
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.

Childcare Educator

Children of America
06.2016 - 09.2018
  • Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
  • Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
  • Communicated with parents and other staff about student progress.
  • Maintained safety and cleanliness by sterilizing toys and surfaces.

Education

Upper Moreland High School
Willow Grove, PA

Skills

  • Teamwork and collaboration
  • Microsoft office
  • Handling protocols
  • Communication
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Data entry
  • Research and analysis
  • Medical Billing
  • Patient support
  • Insurance Prior Authorizations
  • Complex Problem-solving
  • Documentation skills
  • Research methods
  • Project management

Timeline

Research Assistant

Flourish Research
07.2023 - Current

Medical Office Manager

Elium Health
04.2022 - 04.2023

Medical Office Coordinator

Robert Cherrey DO
11.2021 - 04.2022

Medical Receptionist

Jefferson Healthcare
09.2018 - 06.2021

Childcare Educator

Children of America
06.2016 - 09.2018

Upper Moreland High School

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