Jaimie Wiltfong
Cheboygan,MI
Summary
To obtain a fall 2024 internship at Little Traverse Bay Band of Odawa Indians Health Clinic utilizing my education and previous experience.
Overview
9
9
years of professional experience
Work History
Lead Customer Service Representative
Hart Medical Equipment (Prev. Vital Care/McLaren HME)
06.2015 - Current
- Coordinated with other departments to resolve complex customer issues, ensuring timely and effective resolution
- Provided guidance and support to representatives, resulting in a significant improvement in their performance and confidence in handling complex customer inquiries
- Demonstrated exceptional communication skills, effectively resolving patient concerns and issues related to scheduling, billing, and insurance.
Team Coordinator
McLaren Home Care Group
10.2021 - 03.2022
- Coordinated the activities of multiple healthcare teams, including nurses, therapists, and other healthcare professionals, ensuring effective communication and collaboration to achieve patient-centered care
- Developed and maintained relationships with patients, families, and healthcare providers to ensure excellent customer service and positive outcomes
- Managed team workload to reach targets for specific tasks.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
Patient Access Representative
McLaren Northern Michigan Orthopedic
01.2021 - 10.2021
- Coordinated patient registration, scheduling, and insurance verification processes
- Utilized EHR systems to accurately document patient information, ensuring compliance with HIPAA regulations and maintaining patient confidentiality
- Provided accurate and timely information to customers, ensuring transparency and trust.
Education
Associates in Health Information Technology -
Davenport University
Grand Rapids, MI01.2025
Timeline
Team Coordinator
McLaren Home Care Group
10.2021 - 03.2022
Patient Access Representative
McLaren Northern Michigan Orthopedic
01.2021 - 10.2021
Lead Customer Service Representative
Hart Medical Equipment (Prev. Vital Care/McLaren HME)
06.2015 - Current
Associates in Health Information Technology -
Davenport University
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