JAIMIE WILTFONG
Cheboygan
Summary
Results-driven professional health information specialist with extensive experience in managing and securing medical records. Adept at ensuring the accuracy, confidentiality, and accessibility of health data. Thrives in dynamic environments, seamlessly adapting to changing needs while maintaining a strong collaborative approach. Proficient in data analysis and compliance with healthcare regulations. Recognized for reliability and a track record of delivering exceptional outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Information Technician
Little Traverse Bay Bands of Odawa Indians Health Clinic
04.2024 - Current
- Manage patient health records by performing accurate data entry, ensuring compliance with regulatory standards and privacy laws (HIPAA).
- Support healthcare staff by retrieving and providing requested medical documentation promptly, enhancing patient care and satisfaction
- Review and verify the completeness and accuracy of patient information, resolving discrepancies in medical documentation.
- Ensured compliance with state and federal regulations by regularly auditing patient charts for accuracy and completeness.
- Perform routine audits of health information to identify and correct discrepancies, contributing to improved data accuracy and integrity
- Improved patient data accuracy by meticulously reviewing and updating electronic health records.
Lead Customer Service Representative
Hart Medical Equipment
06.2015 - 04.2024
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Coordinated with other departments to resolve complex customer issues, ensuring timely and effective resolution
- Demonstrated exceptional communication skills, effectively resolving patient concerns and issues related to scheduling, billing, and insurance
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
Team Coordinator
McLaren Home Care Group
10.2021 - 03.2022
- Coordinated the activities of multiple healthcare teams, including nurses, therapists, and other healthcare professionals, ensuring effective communication and collaboration to achieve patient-centered care
- Developed and maintained relationships with patients, families, and healthcare providers to ensure excellent customer service and positive outcomes
- Managed team workload to reach targets for specific tasks
- Delegated daily tasks, addressed employee questions and resolved scheduling issues
Patient Access Representative
McLaren Northern Michigan Orthopedic
01.2021 - 10.2021
- Coordinated patient registration, scheduling, and insurance verification processes
- Utilized insurance verification tools to confirm patient eligibility and coverage, reducing claim rejections.
- Operated scheduling software to coordinate patient appointments, optimizing clinic workflow and minimizing wait times.
- Resolved patient inquiries regarding insurance and billing, providing clear and concise information.
Education
Associate’s - Health Information Technology
Grand Rapids
Grand Rapids, MI01-2024
Skills
- Proficient in HIPAA Guidelines
- Healthcare compliance
- Patient confidentiality
- Records management
Certification
Registered Health Information Technician (RHIT) - American Health Information Management Association (AHIMA)
Timeline
Health Information Technician
Little Traverse Bay Bands of Odawa Indians Health Clinic
04.2024 - Current
Team Coordinator
McLaren Home Care Group
10.2021 - 03.2022
Patient Access Representative
McLaren Northern Michigan Orthopedic
01.2021 - 10.2021
Lead Customer Service Representative
Hart Medical Equipment
06.2015 - 04.2024
Registered Health Information Technician (RHIT) - American Health Information Management Association (AHIMA)
Associate’s - Health Information Technology
Grand Rapids
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