Jaimisen Koski
Ironwood,MI
Summary
Energetic hospitality management professional with a proven track record of high productivity and efficiency. Specialized in customer service, conflict resolution, and time management. Excellent communication, teamwork, and adaptability skills ensure smooth operations and positive guest experiences in fast-paced environments. Thrives in unsupervised settings and quickly masters new skills.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Breakwater
Ironwood , MI
10.2023 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Provided orientation and training to new staff members on the host job duties.
- Monitored hosts' performance during shifts to ensure compliance with company standards.
- Worked closely with management team to develop strategies for improving customer satisfaction levels.
Sales Associate
Shoe Sensation
Ironwood , MI
07.2022 - 01.2024
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Suggested ideas for improving store operations and increasing profits.
- Maintained cleanliness of store environment including floors, windows, displays.
Restaurant Hostess
Kimball Inn
Hurley , WI
02.2023 - 10.2023
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Took beverage orders and served drinks during peak meal times.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Assisted staff by serving food and beverages or bussing tables.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Received and recorded patrons' dining reservations.
- Stocked server areas with supplies before, during and after shifts.
Waitress
Manny's
Ironwood , MI
11.2021 - 06.2022
- Welcomed guests and distributed menus.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Assisted other wait staff members in times of heavy customer traffic.
- Participated in team meetings to discuss new menu items or changes in policy.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Waitress/Host/Table Busser
Pine Lake Lodge
Mercer , WI
02.2021 - 01.2022
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted other wait staff members in times of heavy customer traffic.
Education
High School Diploma -
Ironwood Area Schools
Ironwood, MI05-2024
Some College (No Degree) - Nursing
Northern Michigan University
Marquette, MISkills
- Complaint Handling
- Customer Booking Coordination
- Customer Engagement Upselling
- Dining area maintenance
- Effective Sales Strategies
- Efficient Order Management
- Goal-Oriented
- Guest Service Management
- Inventory Management
- Liquor, wine, and food service
- Relationship Building
- Sales Training
- Serving expertise
- Timely Service Execution
Timeline
Restaurant Hostess
Breakwater
10.2023 - Current
Restaurant Hostess
Kimball Inn
02.2023 - 10.2023
Sales Associate
Shoe Sensation
07.2022 - 01.2024
Waitress
Manny's
11.2021 - 06.2022
Waitress/Host/Table Busser
Pine Lake Lodge
02.2021 - 01.2022
High School Diploma -
Ironwood Area Schools
Some College (No Degree) - Nursing
Northern Michigan University
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