Jaimleth Huerta-Hernandez
Farmington,MI
Summary
Proven leader and efficient organizer, excelled at Amazon by mastering product packaging and fostering team collaboration. Demonstrated exceptional customer service and issue resolution skills, significantly enhancing customer satisfaction. Adapted quickly to new roles, showcasing a strong willingness to learn and lead by example. Achieved notable improvements in fulfillment processes and team productivity without compromising quality. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Crew Member
Taco Bell
07.2019 - 07.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Fulfillment Associate
Amazon
02.2022 - 09.2022
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Followed procedures at all times for personal and team safety.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
Shift Leader
Chick-fil-A
11.2022 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Conducted performance reviews and provided staff with feedback and guidance.
- Analyzed sales figures and identified areas for improvement.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Avondale High School
Auburn Hills, MI05.2021
Skills
- Teamwork and Collaboration
- Willing to Learn
- Team Leadership
- Product Packaging
- Customer Service
- Friendly and Courteous
- Issue Resolution
- Work Prioritization
- Punctual and Reliable
- Pallet jack proficiency
- Sorting and Organizing
Timeline
Shift Leader
Chick-fil-A
11.2022 - 11.2023
Fulfillment Associate
Amazon
02.2022 - 09.2022
Crew Member
Taco Bell
07.2019 - 07.2021
High School Diploma -
Avondale High School