Jaimy Lewis
Saratoga Springs,NY
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks.
Overview
16
16
years of professional experience
Work History
DEPARTMENT OF MOTOR VEHICLES CLERK
County of Saratoga
Clifton Park, Ballston Spa, Wilton
07.2019 - 05.2024
- Performed various tasks including processing payments, reviewing and auditing files and documents, contacting applicants for additional information, providing customer service, and maintaining confidentiality of sensitive information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Delivered helpful and kind customer service to guest maintaining composure in stressful situations to maximize customer satisfaction.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained up-to-date knowledge of state and federal policies and procedures, ensuring compliance in all transactions.
- Assisted customers in obtaining driver's licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
HOSTESS
677 New Loudon Corp
Latham, NY
01.2013 - 03.2020
- Provided excellent customer service, answered phone inquiries, assisted with reservations, served guests, and managed table assignments.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout their experience.
- Provided accurate cashiering practices.
- Answered customer questions about hours, seating, and menu information.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Perform walk throughs during service to monitor guest satisfaction and advice staff of specific guest needs.
- Support management by resolving customer service and guest issues to maintain guest satisfaction.
- Deliver outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Provide cleaning to the facility as needed prior to guest arrival as well as throughout the shift.
SENIOR CUSTOMER SVCS COORDINATOR/PROJECT MANAGER
Greenhalgh Companies
Ballston Spa, NY
07.2008 - 09.2012
- Draft project prints and prepare documents for necessary permits.
- Meet with clients to asses needs and complete accurate estimates for expenses and installation timing.
- Communicated with vendors for current material pricing and availability.
- Order materials and accommodate delivery needs.
- Work with local building and code enforcement to ensure compliance.
- Supported the construction and installation of projects to facilitate a timely completion of projects.
- Coordinated with employees to address staffing needs, ensuring adequate coverage for all shifts.
- Kept detailed records of customer accounts, including original purchase orders, product materials and contact information.
- Delivered exceptional client service experiences while maintaining compliance with company policies, industry regulations and local codes.
- Maintained an up-to-date understanding of product offerings, industry trends, and competitor activities to provide informed support and recommendations to customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Supervised field crews to maximize quality and work efficiency.
- Enhanced project efficiency by delegating tasks and supervising construction crew members.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Contributed to the successful completion of complex projects with effective problem-solving skills in challenging situations.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Maintained both accounts payable and receivable.
- Established a positive work environment by promoting effective communication, teamwork, and mutual respect among staff members.
- Handled customer complaints and queries, recommended and located merchandise, documented conversations with customers, and managed daily deliveries.
- Processed, scheduled and executed customer orders for new and established customers.
Education
GED -
University of The State of New York
Skills
- Reviewing and auditing files and documents
- Verbal and written communication
- Document editing
- Billing and invoicing
- Professional and mature
- Customer service and satisfaction
- Administrative support
- Creative thinking
- Information processing
- Great attention to detail
- Adaptable
Timeline
DEPARTMENT OF MOTOR VEHICLES CLERK
County of Saratoga
07.2019 - 05.2024
HOSTESS
677 New Loudon Corp
01.2013 - 03.2020
SENIOR CUSTOMER SVCS COORDINATOR/PROJECT MANAGER
Greenhalgh Companies
07.2008 - 09.2012
GED -
University of The State of New York