Hi, I’m
Jaimz Metcalf
Server
Summary
Team-oriented player with clear communication skills and problem-solving leadership, proven across 2 deployments and 9 years of service. Thoughtful leader with versatility in collaboration with service members and trainees from diverse backgrounds. Strategic planner with thorough knowledge of complex processes and procedures governing base and event safety. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
years of professional experience
Work History
Penelope PizzaTucson, Arizona
Server
07.2024 - Current
Job overview
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
US Navy
Military Police Officer
05.2015 - 01.2024
Job overview
- Provided physical security and law enforcement services to military personnel, facilities, and resources.
- Conducted investigations of criminal activity related to the US military.
- Gathered evidence at crime scenes; interviewed victims, witnesses, suspects.
- Prepared detailed reports on investigations and other police activities.
- Responded to emergency situations such as natural disasters or civil disturbances.
- Conducted random checks of personnel identification cards for security purposes.
- Enforced military laws and regulations.
- Diffused hostile situations with effective negotiation techniques.
- Monitored and investigated suspicious persons, situations and unusual activities.
- Assisted in providing training for junior officers in areas such as use of force policy and proper investigative techniques.
- Supervised maintenance of tactical plans and equipment while monitoring personnel, improving overall preparedness for emergencies.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
Sunglass HutOrange County, CA
Sales Associate
06.2014 - 04.2015
Job overview
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
- Collaborated with management teams to develop innovative marketing strategies.
- Developed trusting relationships with customers by making personal connections.
- Trained new team members in cash register operation, stock procedures and customer services.
- Greeted customers to determine wants or needs.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Helped customers find specific products, answered questions and offered product advice.
tacos and co.Orange County, CA
Server
02.2014 - 04.2015
Job overview
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Informed customers of daily specials and signature menu items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Cutco CutleryOrange County, CA
Salesperson
07.2014 - 01.2015
Job overview
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Developed and implemented strategies to meet sales quotas.
- Maintained accurate records of customer interactions and transactions.
- Compiled reports on sales activity, progress towards goals, and other metrics.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
San Juan Hills Golf ClubSan Juan Capistrano, CA
Server
01.2013 - 01.2014
Job overview
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Education
San Juan Hills High School
High School Diploma
05-2014
Skills
- Conflict De-Escalation
- Traffic Control
- Surveillance Monitoring
- Defensive Tactics
- Weapons Handling
- Crisis Management
- Law Enforcement
- Counterterrorism
- Performance Improvement
- Service Prioritization
- Strong Work Ethic
- Exceptional Customer Service
- Positive and Professional
Languages
English
Professional
Spanish
Professional
Timeline
Server
Penelope Pizza
07.2024 - Current
Military Police Officer
US Navy
05.2015 - 01.2024
Salesperson
Cutco Cutlery
07.2014 - 01.2015
Sales Associate
Sunglass Hut
06.2014 - 04.2015
Server
tacos and co.
02.2014 - 04.2015
Server
San Juan Hills Golf Club
01.2013 - 01.2014
San Juan Hills High School
High School Diploma
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