Jaina Anderson-Brown
Charlotte,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Concord, NC
11.2023 - Current
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Performed first aid and CPR when necessary during emergency situations.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Operated communication systems between officers stationed throughout the facility.
Customer Service Representative
Advanced Call Center Technologies LLC
Harlingen, TX
07.2020 - 09.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Investigated potential fraud cases by gathering and analyzing customer data.
- Provided feedback to customers on the status of their claims and answered inquiries related to fraudulent activities.
- Identified patterns of suspicious behavior through data analysis and reporting.
- Monitored customer accounts for signs of fraud or other suspicious activities.
- Tracked changes in customer profiles, account activity, or risk levels that may indicate fraudulent intent or activities.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Glasgow High School
Newark, DE06-2020
Skills
- Security Equipment Operation
- Patrol operations
- Access Control Management
- CCTV Monitoring
- Customer satisfaction measurement
- Scheduling
- Call Management
- Data Entry
- Paperwork Processing
- Appointment Scheduling
- Data Collection
- Fraud Detection
- Effective Communication
- Telephone and email etiquette
- Data Analysis
- Dispute Resolution
- Verbal and written communication
- Problem-solving abilities
- Attention to detail
- Organization
- Proficient in Microsoft Excel, Powerpoint, Word and Outlook
Certification
- Foundations of cybersecurity certificate (Cybersecurity)
- Unarmed security guard license
- YearUp certificate ( Data Analytics)
Timeline
Security Officer
Allied Universal Security Services
11.2023 - Current
Customer Service Representative
Advanced Call Center Technologies LLC
07.2020 - 09.2023
High School Diploma -
Glasgow High School