Jaina Wiseman
Crestview,FL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Amazon Associate
Amazon
Milton, FL
11.2019 - 03.2024
- Provided customer service support for inquiries, complaints, and returns.
- Built relationships with customers by providing friendly customer service.
- Operated equipment such as scanners and scales correctly during checkout process.
- Greeted customers to determine wants or needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Merchandising Specialist
Frito-Lay
Crestview, Florida
06.2022 - 04.2023
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Organized inventory of merchandise in stockroom, including labeling and tracking items.
- Reported any discrepancies or damages in merchandise shipments promptly.
- Collaborated with vendors to ensure timely delivery of merchandise orders.
- Created visual displays for store shelves, counters, and windows to attract customers.
Dialysis Technician
DaVita
Las Vegas, Nevada
02.2020 - 03.2022
- Maintained accurate records of patients' medical history and treatment plans in accordance with HIPAA regulations.
- Calibrated dialysate solution according to prescribed formula for each individual patient's needs.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
- Updated knowledge of current trends in nephrology through continuing education courses.
- Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
- Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
- Adhered to all applicable laws, regulations, standards, policies and procedures governing healthcare delivery services.
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
- Conducted water treatment analysis to ensure purity for dialysis procedures.
Education
BBA - Healthcare Management
Florida Technical College
Orlando, FL11-2025
Medical Billing And Coding - Medical Billing And Coding
Florida Technical College
Orlando, FL05-2024
Dialysis Technician - Dialysis Technology
College of Southern Nevada
Las Vegas, NV04-2020
High School Diploma -
Willamette High School
Eugene, OR06-1998
Skills
- Workplace Safety
- HIPAA Compliance
- Preparing reports
- Program Support
- Data Entry
- Management Support
- Time Management
- CPT coding knowledge
- ICD-10 Proficiency
- HCPCS Level II Familiarity
- Medical Terminology
- Hemodialysis treatment
- Patient Observation
- Medical History Documentation
Certification
- NCCT Medical Billing and Coding 2024
References
References available upon request.
Timeline
Merchandising Specialist
Frito-Lay
06.2022 - 04.2023
Dialysis Technician
DaVita
02.2020 - 03.2022
Amazon Associate
Amazon
11.2019 - 03.2024
BBA - Healthcare Management
Florida Technical College
Medical Billing And Coding - Medical Billing And Coding
Florida Technical College
Dialysis Technician - Dialysis Technology
College of Southern Nevada
High School Diploma -
Willamette High School