Jainaba Kajakeh
Silver Spring,MD
Summary
Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Customer Support Specialist
Care.com
Austin, TX
02.2022 - Current
- Delivered exceptional customer service to clients seeking backup care for children, dependents, or adults through various communication channels (telephone, web, chat, email).
- Assessed client needs, explained backup care programs, and documented requests in the case management system.
- Conducted research, identified suitable care providers, and followed up to ensure client satisfaction.
- We utilized CRM tools to log and track support issues, consistently meeting performance standards and maintaining high levels of client satisfaction.
- Effectively managed remote responsibilities while consistently achieving call center performance metrics for service quality.
Backup Child Caregiver
Care.com
Austin, TX
08.2020 - 02.2022
- Provided a safe, nurturing, and stimulating environment for children of all ages.
- Organized, age-appropriate activities such as arts and crafts, games, and educational lessons.
- Supervised meal times to ensure proper nutrition and hydration.
- Established positive relationships with parents and guardians to communicate daily updates on their child's progress.
- Implemented behavior management techniques to ensure the safety of all children in the facility.
- Engaged in conversations with young children to help them develop verbal communication skills.
- Provided emotional support when needed during periods of distress or anxiety.
- Employed positive guidance strategies to encourage children and improve behavior.
- Supervised and cared for children, ages infant to school-age.
Administrative Assistant
Macy's
Bethesda, MD
05.2017 - 12.2021
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Professionally greeted visitors, responded to inquiries, and directed them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, and placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Customer Care Representative
Porta Bella
06.2013 - 03.2017
- Delivered exceptional customer service with a focus on satisfaction and positive interactions
- Managed inventory control and maintained store equipment and supplies
- Improved call response times and streamlined customer service processes
- Ensured accurate merchandise handling and reconciled business records.
Library Assistant/Help Desk
Bronx Community College/City University of New York
01.2010 - 05.2014
- Organized and maintained library materials and handled circulation desk operations
- Assisted patrons with inquiries and facilitated effective library resource access
- Supported management in improving library standards and procedures.
- Provided reference and reader's advisory services to library patrons.
- Assisted in the cataloging of new books and materials.
- Troubleshoot technical issues with computers or other equipment used by patrons.
- Assisted in the preparation of materials for public programs such as book clubs, lectures, andstory times.
Education
Bachelor of Science Human Resources, Business Management -
Strayer University
Rockville, MD10.2019
Associate Degree in Applied Science, Business Administration, Accounting -
Bronx Community College
Bronx, NY12.2014
Bachelor’s Business Administration -
Institute of Commercial Management (ICM)
Ringwood, Hampshire12.2010
Skills
- Leadership & Team Management
- Microsoft Office
- Pivot Tables
- Problem-Solving & Analytical Thinking
- Interpersonal Communication
- Project Management & Requirements Gathering
- Quality Assurance & Process Improvement
- First Aid/CPR
- Data Analysis & Visualization
- Multi-Language Proficiency (English, Mandingo, and Wolof)
- Pivot Tables
- Entity Relationship Diagrams (ERD)
- Mind Mapping
- Customer Relationship Diagrams (CRD)
- Collaborative Tools (eg, JIRA, Miro, Google Meet)
- Time Management
- Microsoft Office
- Proficiency in CRM software
Websites
Certification
- Business Analyst & Project Management: IT Expert
- Tableau Desktop: IT Expert
- Oracle Database and Data Analysis: IT Expert
- Agile & Scrum: IT Expert
- Data Analysis with Excel
Projects
Décor and Interior Design Service, Business Analyst, 02/01/24, 03/01/24, Delivered client-focused interior design solutions to enhance space aesthetics and functionality., JIRA Software, Miro, PowerPoint, MS Excel Hospital Database Management Using Knack and Oracle, Scrum Master, 01/01/24, 03/01/24, Designed a hospital data management system to improve patient care and operational efficiency., Knack, Google Meet, Entity Relationship Diagrams, Context Diagram, Component Diagram
Languages
English
Full Professional
Mandingo
Full Professional
Wolof
Full Professional
Accomplishments
Awards and Honors
- Dean list , spring 2011 & Fall 2013
- Phi Theta Kappa Honoree
- President List, Strayer University
- Sales achievement and constantly exceeded sales target by 20%
References
References available upon request.
Timeline
Senior Customer Support Specialist
Care.com
02.2022 - Current
Backup Child Caregiver
Care.com
08.2020 - 02.2022
Administrative Assistant
Macy's
05.2017 - 12.2021
Customer Care Representative
Porta Bella
06.2013 - 03.2017
Library Assistant/Help Desk
Bronx Community College/City University of New York
01.2010 - 05.2014
Bachelor of Science Human Resources, Business Management -
Strayer University
Associate Degree in Applied Science, Business Administration, Accounting -
Bronx Community College
Bachelor’s Business Administration -
Institute of Commercial Management (ICM)