Jainah Jospeh
Wesley Chapel
Overview
3
3
years of professional experience
Work History
Adecco
Call Center Agent
06.2023 - 07.2023
- Applied critical thinking and research to address complex issues.
- Tested components and systems to evaluate performance and identify concerns.
- Tracked and recorded parts and labor costs related to each service call.
- Organized work to meet demanding production goals.
Amazon
Warehouse Associate
11.2022 - 06.2023
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Resolve customer disputes courteously to enhance customer satisfaction.
DTLR
Sales Associate
11.2022 - 03.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Soothing Care Services
Care Giver
01.2022 - 11.2022
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
Polo Ralph Lauren
Sales Associate
04.2021 - 01.2022
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Old Navy
Sales Associate
07.2020 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Nursing
Rasmussen University
Brandon, FL08.2022
High School Diploma -
Wesley Chapel High School
Wesley Chapel, FL08.2018
Skills
- Active Listening
- Account Management
- Quality Control
- Policy and Procedure Adherence
- Customer Service
Timeline
Adecco
Call Center Agent
06.2023 - 07.2023
Amazon
Warehouse Associate
11.2022 - 06.2023
DTLR
Sales Associate
11.2022 - 03.2023
Soothing Care Services
Care Giver
01.2022 - 11.2022
Polo Ralph Lauren
Sales Associate
04.2021 - 01.2022
Old Navy
Sales Associate
07.2020 - 03.2021
Associate of Science - Nursing
Rasmussen University
High School Diploma -
Wesley Chapel High School
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