Lead Customer Service Representative
Circle K
08.2024 - Current
- Regular activities included handling POS operations, customer interactions, and inventory management in a fast-paced retail environment.
- Reconciled cash drawer daily with 100% accuracy, minimizing transaction discrepancies.
- Delivered exceptional customer service by resolving complaints efficiently and improving customer retention.
- Organized and maintained product displays, contributing to a 10% increase in sales.
- Assisted customers with inquiries, resolving issues efficiently through effective communication.
- Assisted in processing returns and exchanges, enhancing overall customer satisfaction.
- Collaborated with team members to streamline operations and improve response times.
- Educated customers on product features and troubleshooting techniques, fostering self-service resolutions.
- Supported training initiatives for new hires, sharing best practices for effective customer engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted in managing daily operations to enhance customer experience and store efficiency.
- Trained new staff on product knowledge and operational procedures to ensure consistent service quality.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.