Ja'Ine Glover-Smith
Philadelphia,PA
Summary
Experienced with implementing behavior intervention plans to support client development. Utilizes data collection and analysis to inform strategies and improve outcomes. Track record of effective communication with clients and team members to achieve therapeutic goals.
Professional behavior technician with strong skills in implementing and monitoring behavior intervention plans. Skilled in applied behavior analysis, data collection, and progress monitoring. Collaborative team member focused on achieving positive outcomes and adapting to evolving needs. Reliable and driven by results.
Diligent Desired Position with solid background in behavior analysis and therapy. Delivered impactful interventions that improved client outcomes and supported team goals. Demonstrated skills in data collection and behavior modification techniques.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Community Health Systems, CHS
2024 - 2025
- Supervised daily activities of patients to ensure safety and adherence to treatment plans.
- Assisted in implementing therapeutic interventions to enhance patient coping skills and emotional well-being.
- Monitored patient behavior and reported changes to clinical staff for timely adjustments in care strategies.
- Collaborated with multidisciplinary teams to develop individualized treatment plans based on patient assessments.
- Maintained accurate documentation of patient progress and incidents, ensuring compliance with regulatory standards.
ModSquad
08.2022 - 01.2024
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Developed and trained 10 new customer service representatives on the proper handling of customer inquiries
- Created a new customer database by entering customer information into a database
Server/Line Cook
Devon Senior Living
12.2021 - 09.2023
- Delivered more than 500 meals per week, ensuring the highest quality of care
- Educated patients on their conditions and prescribed medications
- Developed a presentation and training manual for staff to use in customer service interactions
Early Intervention Program
08.2018 - 04.2021
- Assisting teachers prepare lessons
- Set up nessassary learning material for the class
- Track students attendance
- Review material taught in class with individual students with learning disabilities
- Escort and supervise students on field trips and school activities
- Make sure classrooms are safe and tidy before class begins
Education
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Mastery Pickett Campus
Philadelphia, PA06.2018
Skills
- Customer service
- Time management
- Food service
- Communication skills
- Computer literacy
- Leadership
- Microsoft word
- Guest services
- Microsoft excel
- Childcare
- Classroom experience
- Experience with children
- Special education
- Phone Etiquette
- Positive
- Active listening
- Conflict de-escalation
- Documentation skills
- Mental health support
- Client transportation
- Crisis handling
- Patient observation
- Behavior modification techniques
- Progress monitoring
Certification
- RBT - Registered Behavior Technician
Timeline
ModSquad
08.2022 - 01.2024
Server/Line Cook
Devon Senior Living
12.2021 - 09.2023
Early Intervention Program
08.2018 - 04.2021
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Mastery Pickett Campus
Behavioral Health Technician
Community Health Systems, CHS
2024 - 2025
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