Jaine Herrera
Indio,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Vantage Point Construction
Palm Desert, CA
01.2023 - Current
- Proposed or approved modifications to project plans.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Collaborated with others to discuss new opportunities.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized and maintained filing systems, both electronic and paper based.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Scheduled appointments for the General Manager with internal staff or external contacts.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Managed the calendar of the General Manager ensuring timely completion of tasks.
- Prepared expense reports for the General Manager on a regular basis.
- Prepared accounts payable paperwork necessary to process invoices.
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated contact lists as required while maintaining accuracy at all times.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Dental Assistant
Western Dental
Phoenix, AZ
10.2022 - 01.2023
- Conducted routine maintenance of equipment used in dentistry operations.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Exposed dental diagnostic x-rays.
- Sterilized instruments according to established guidelines and protocols.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Educated patients on proper oral hygiene techniques and habits.
- Fabricated custom teeth impressions and temporary restorations for patients from given samples.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Prepared bills and completed insurance forms using system software.
- Maintained a neat, clean and organized environment throughout the office.
Crew Member
Little Ceasers
Phoenix, AZ
06.2022 - 10.2022
- Restocked kitchen supplies including food products and utensils.
- Assisted management team with inventory counts of food products and beverage supplies.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Upheld high standards of productivity and quality in operations.
- Maintained safe food handling practices to prevent germ spread.
- Resolved customer complaints in a professional manner.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Education
Graduated - Dental Assisting
Desert Dental Assisting Academy
Phoenix, AZ10-2022
High School Diploma -
Ajo High School
Ajo, AZ05-2022
Skills
- Sales Monitoring
- Employee Performance Evaluations
- Cost Reduction
- Product and Service Knowledge
- Team Motivation
- Supply Ordering
- Customer Service
- Sales Support
- Office Administration
- Office Staff Leadership
- Quickbooks
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Manager
Vantage Point Construction
01.2023 - Current
Dental Assistant
Western Dental
10.2022 - 01.2023
Crew Member
Little Ceasers
06.2022 - 10.2022
Graduated - Dental Assisting
Desert Dental Assisting Academy
High School Diploma -
Ajo High School
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