Jainey John
Carrollton,TX
Summary
Hardworking and reliable person with attention to detail. Able to multi-task and wear different hats. Highly organized, proactive and punctual with a team-oriented mentality. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spirit Halloween Super Store
10.2023 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Scheduling Specialist
GI Alliance
04.2021 - 08.2021
- I called customers to coordinate schedules and set appointments.
- Answered phone calls and answered questions from potential customers.
- Acted as the first point of contact and set appointments for prospective clients.
- Documented calls and appointments.
- Provided detailed information about available services and requirements.
- Set up and updated accounts with the latest information.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated a multi-line telephone system to answer and direct a high volume of calls.
- Handled assignments independently with good judgment and critical thinking skills.
- Collected payments, processed transactions and updated relevant records.
- Established rapport with callers to build loyalty and support retention goals.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Infant Teacher
La Petite Academy
03.2019 - 05.2020
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
- Organized and led activities to promote physical, mental and social development.
- Sanitized toys, equipment, supplies and surfaces regularly.
- Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child.
- Maintained tidy, clean and safe environments for children.
- Maintained daily records of individual activities, behaviors, meals and naps.
Teacher
Mad Science Of Dallas & Fort Worth
06.2018 - 12.2019
- Set and communicated ground rules for classroom based on respect and personal responsibility.
- Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Fostered positive, student-centered classroom environment by encouraging opinion sharing.
- Differentiated instruction according to student ability and skill level.
- Taught students fundamental building blocks and advanced concepts.
Certified Pharmacy Technician
CVS Health
05.2011 - 04.2013
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, including lists of medications and insurance details.
- Verified and filled numerous prescriptions per day in busy pharmacy setting.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Maintained clean and organized pharmacy shelving and work areas.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Verified patients' identities at pickup to prevent sale of wrong medications.
Receptionist/Medical Assistant
ViaScan of Las Colinas
06.2010 - 11.2010
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Answered telephones and directed calls to appropriate staff members.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Administered rapid tests to help clinical staff assess conditions.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Assessed, documented and monitored vital signs patients daily.
Education
BSN - Nursing
Arizona Colleged of Nursing
Dallas, TX08.2024
M.D. - Medicine
Medical University of Silesia
Poland08.2005
Skills
- Communication development
- Effective listening
- Calm and patient
- Recordkeeping skills
- Group and individual instruction
- CPR/First-aid certified
- Paperwork Processing
- Data Collection
- Scheduling
- Report Generation
- Appointment Scheduling
- Product Knowledge
- Complaint Resolution
- Data Entry
- Stock Management
- Call Triaging
- Administrative Support
- Call Center Operations
- Reading Comprehension
- Documentation
- Report Transcription
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Licensed Pharmacy Technician - 4 years
Section name
I have been an active gym member for over 15 years now. I also enjoy attending my Zumba classes and aim to become a Zumba Instructor soon. I regularly attend Bent Tree Bible Fellowship Church in Carrollton, TX. I am a volunteer there and at North Texas Food Bank. I also adopted Angels for a Tree which is part of the Salvation Army. I'm also a proud supporter of the Carrollton Police Department.
Languages
Malayalam
Limited Working
Timeline
Customer Service Representative
Spirit Halloween Super Store
10.2023 - 11.2023
Scheduling Specialist
GI Alliance
04.2021 - 08.2021
Infant Teacher
La Petite Academy
03.2019 - 05.2020
Teacher
Mad Science Of Dallas & Fort Worth
06.2018 - 12.2019
Certified Pharmacy Technician
CVS Health
05.2011 - 04.2013
Receptionist/Medical Assistant
ViaScan of Las Colinas
06.2010 - 11.2010
BSN - Nursing
Arizona Colleged of Nursing
M.D. - Medicine
Medical University of Silesia