Jainy Hernandez
Waterbury,CT
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
PSA- PATIENT SERVICE ASSOCIATE- ADMINISTRATIVE
Staywell Health Center
06.2022 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Organized patient records and database to facilitate information storage and retrieval.
- Resolved customer complaints using established follow-up procedures.
- Facilitated communication between patients and various departments and staff.
Front Desk Receptionist
Professional Physical Therapy
11.2017 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
No Degree - Accounting And Finance
Lehman College of The City University of New York
The Bronx, NY08.2019
High School Diploma -
Grace Dodge Career & Technical Education High Scho
The Bronx, NY06.2009
Skills
- Teambuilding
- Critical Thinking
- Excellent Communication
- PPE Compliance
- Multitasking Abilities
- Data Entry
- Google Workspace
- Attention to Detail
- Dependable and Responsible
- Clerical Support
- [Type] Software Proficiency
Languages
Spanish
Full Professional
Timeline
PSA- PATIENT SERVICE ASSOCIATE- ADMINISTRATIVE
Staywell Health Center
06.2022 - Current
Front Desk Receptionist
Professional Physical Therapy
11.2017 - 01.2022
No Degree - Accounting And Finance
Lehman College of The City University of New York
High School Diploma -
Grace Dodge Career & Technical Education High Scho
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