Strategic, outcomes-driven executive nurse leader with extensive experience overseeing large-scale clinical operations across ambulatory, acute, and specialty care environments. Proven record of improving patient outcomes, optimizing operational efficiency, and driving system-wide performance improvement across complex healthcare networks. Expertise in quality and safety programs, regulatory compliance, clinical redesign, and high-performing workforce development. Recognized for adaptive leadership and the ability to translate organizational strategy into measurable operational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Ambulatory Clinical Practice
LifeBridge Health
Baltimore, Maryland
09.2019 - 11.2025
Executive clinical leadership for 125 ambulatory and hospital based care sites, driving improvements in population health outcomes, operational performance, care quality and safety across a large integrated health system.
Directed system-wide initiatives improving quality, safety, and regulatory compliance across 44 accredited ambulatory sites, ensuring adherence to Joint Commission and Department of Health standards.
Led development and execution of strategic operational initiatives aligned with enterprise objectives and value-based care models.
Governed HEDIS performance programs, including measure management, data validation, and performance dashboards to drive quality metric improvement.
Implemented standardized clinical workflows, EHR optimization strategies, and policy development to enhance care delivery consistency and operational efficiency.
Oversaw workforce onboarding, leadership training, and professional development initiatives supporting staff engagement and organizational capability.
Cultivated a culture of accountability, shared governance, and continuous improvement across the ambulatory network.
Fostered collaboration among stakeholders to align on organizational goals. Mentored management staff, promoting professional growth and leadership skills.
Analyzed performance metrics to guide data-driven decision-making processes. Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Director of Clinical Operations
WellSpan Health
South Central Pennsylvania
11.2015 - 08.2019
Provided operational and clinical leadership for 300 primary care, specialty, and urgent care sites, ensuring high-quality, cost-effective care delivery across a large multi-site medical group.
Managed multimillion-dollar budgets and generated $4.2M in annual Transitional Care Management revenue, aligning financial and clinical performance with system goals.
Standardized clinical practice, care management, and operational processes across large medical group operations.
Led major system-wide safety and quality initiatives including: Daily Safety Huddles, Root Cause Analyses (RCA), Failure Mode Effects Analysis (FMEA), NCQA recognition programs- Patient Centered Medical Home (PCMH) & Patient Centered Specialty Practice (PCSP), HIMSS “Triple 7” initiatives, Lean Daily Management.
Designed and launched a clinical “Boot Camp” orientation program, significantly improving clinical competency, retention, and provider satisfaction. Mentored and trained staff on best practices in clinical operations, fostering a culture of continuous improvement.
Directed care management initiatives including Transitional Care Management, Chronic Care Management, Patient-Centered Medical Home models, and care transitions programs, decreasing readmission and mortality rates.
Directed clinical operations to enhance patient care and operational efficiency across multiple departments.
Implemented process improvements that optimized resource allocation and reduced wait times for patients.
Led cross-functional teams in developing strategic initiatives aligned with organizational goals and regulatory compliance.
Collaborated with executive leadership to align clinical strategies with financial objectives and community health needs.
Quality Improvement Manager
UPMC Pinnacle Hanover
Hanover, PA
03.2014 - 11.2015
Led all hospital-wide quality, safety, and regulatory readiness programs.
Coordinated all system quality dashboards and reporting including MIPS, VBC metrics, and PA-PSRS submissions.
Maintained continuous Joint Commission readiness and led sentinel event review processes. Monitored compliance with regulatory requirements, ensuring adherence to industry standards.
Led interdisciplinary performance improvement teams that reduced patient fall rates from 7.4 to 2.6 per 1,000 patient days.
Conducted Root Cause Analyses, Failure Mode Effects Analyses, and serious safety event investigations. Analyzed data trends to identify areas for improvement in healthcare delivery systems.
Supported the development of cardiovascular and interventional heart and vascular service line programs.
Led quality improvement initiatives to enhance patient care processes and outcomes. Developed and implemented training programs for staff on quality standards and compliance. Collaborated with cross-functional teams to streamline workflows and reduce inefficiencies.
Presented findings and recommendations to senior leadership for strategic decision-making.
Developed robust quality management systems in compliance with industry standards, resulting in consistent high-quality output. Drove continuous improvement initiatives across multiple departments, leading to increased operational efficiency and higher product reliability.
Fostered a culture of quality within the organization by promoting employee engagement in improvement activities, resulting in higher ownership and accountability levels. Mentored junior staff members, fostering a culture of continuous improvement within the organization.
Championed data-driven decision-making processes by implementing advanced analytical tools and methodologies, resulting in more targeted improvements in product quality parameters.
Successfully managed critical projects within the organization, meeting project milestones while maintaining strict adherence to established budgets.
Education
Master of Science - Nursing Leadership And Management
Walden University
Minneapolis, Minnesota
Bachelor of Science - Nursing Leadership And Management
Walden University
Minneapolis, Minnesota
Skills
Clinical & Nursing Operations Leadership
Strategic Planning & Program Development
Quality, Safety & Regulatory Compliance
Population Health & Value-Based Care
Financial Stewardship & Budget Oversight
Operational Performance Improvement
Workforce Development & Shared Governance
Change Management & Culture Transformation
Data Analytics & Performance Dashboards
Stakeholder Engagement & Physician Partnerships
Affiliations
The York County White Rose Nurse Honor Guard 2025 - Active
American College of Healthcare Executives 2018 - Active
Charge Nurse / Clinical Practice Leader at PresNow 24/7 Urgent and Emergency CareCharge Nurse / Clinical Practice Leader at PresNow 24/7 Urgent and Emergency Care
Practice Manager II – Urgent Care / Clinical Coordinator – Primary Care at Longstreet Clinic at Northeast Georgia Health SystemPractice Manager II – Urgent Care / Clinical Coordinator – Primary Care at Longstreet Clinic at Northeast Georgia Health System