Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yessica Hernandez

Bronx,NY

Summary

Results-driven Store Manager with 16 years of experience in retail operations, customer service excellence, and team leadership. Proven track record of exceeding sales targets, optimizing store efficiency and fostering high-performing teams. Adept at implementing company policies, managing inventory, payroll and driving operational compliance. Recognized for building strong customer and employee relationships while consistently achieving top performance metrics.

Overview

16
16
years of professional experience

Work History

Store Manager

Rite Aid Pharmacy
11.2016 - Current
  • Oversee daily operations of a high-volume Rite Aid store with $12.2M in annual sales
  • Lead and coach a team of 4 direct reports and 16 total store colleagues
  • Achieved consistent improvement in KPIs including Service, Rite Aid Wellness enrollments, and BOPIS fulfillment
  • Reduced payroll spend by 5% while maintaining service and coverage expectations
  • Manage store inventory, weekly orders, planograms, and recall execution
  • Partner with pharmacy to ensure workflow alignment, compliance, and service expectations
  • Handle HR matters including hiring, onboarding, corrective actions, and development plans
  • Ensure store passes company audits, including health & safety, loss prevention, and pricing.

Assistant Manager

Rite-Aid Pharmacy
05.2012 - 10.2015
  • Lead daily operations including truck unloading, planograms, inventory flow, and supply management
  • Supervise front store staff, assign task lists and huddle, oversee execution of price changes, outdate, and recalls
  • Manage payroll budgets, approve timecards, and adjust schedules to meet business needs
  • Conduct opening/closing procedures, including safe counts and cash deposits
  • Partner with Store Manager to monitor key performance metrics (Service, Compliance, Inventory)
  • Support pharmacy operations through workflow alignment, staffing coordination, and customer queue management
  • Ensure planogram accuracy, seasonal transitions, and promotional compliance weekly
  • Responsible for shrink control, cycle count integrity, and invoicing.

Shift Supervisor

Rite Aid Pharmacy
05.2011 - 05.2012
  • Supervised front store and pharmacy in absence of store manager
  • Opened and closed the store, managed cash handling, safe counts, and deposits
  • Trained and coached new team members on customer service and store programs.
  • Executed daily operations: planograms, promotional displays, price changes

Cashier

Rite Aid Pharmacy
05.2009 - 05.2011
  • Processed customer purchases accurately and efficiently
  • Maintained clean and organized checkout area
  • Helped resolve customer concerns quickly and politely
  • Promoted rewards card and other store promotions

Education

Associate of Science - Business Administration

Bronx Community College
Bronx, NY
10.2012

Skills

    Full-Store Operations Management
    Leadership & Team Development
    Payroll Control & Labor Management
    Shrink Reduction & Loss Prevention
    Planogram Execution & Weekly Merchandising
    Financials: P&L Oversight & Budget Execution
    KPI Management (Service, BOPIS, Wellness , Optimization)
    Talent Acquisition & Retention
    Compliance, Safety, and Regulatory Audits
    Rite Aid Systems: Workday, Kronos, Workforce

Languages

Spanish
Full Professional

Timeline

Store Manager

Rite Aid Pharmacy
11.2016 - Current

Assistant Manager

Rite-Aid Pharmacy
05.2012 - 10.2015

Shift Supervisor

Rite Aid Pharmacy
05.2011 - 05.2012

Cashier

Rite Aid Pharmacy
05.2009 - 05.2011

Associate of Science - Business Administration

Bronx Community College

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Yessica Hernandez