Jaquan Burroghs
Henderson,NC
Summary
Accomplished Shift Leader at McDonald's Restaurant, adept in team leadership and problem-solving, significantly enhancing customer satisfaction and workplace efficiency. Expert in cash handling and safety protocols, I fostered a cohesive culture, streamlining operations, and training teams to excel. My proactive approach and dedication to excellence drive consistent, quality results across fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Shift Leader
McDonald's Restaurant
04.2015 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Packer/Sorter
Pacific Coast
10.2020 - 10.2023
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Followed company policies and procedures to produce consistent work results.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
- Collaborated with shipping department to optimize order fulfillment, ensuring customer satisfaction.
- Assisted in inventory management tasks, helping to keep accurate track of stock levels. - sewing comforters
- Improved packing efficiency with streamlined processes, reducing packing time substantially.
- Placed items into bags, boxes or other containers.
- Inspected items for defects and damage.
- Sorted and stacked finished items.
Machine Operator
K-Flex USA
03.2019 - 09.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Education
No Degree - Sports Managment
Winston-Salem State University
Winston-Salem, NCHigh School Diploma -
Southern Vance High School
Henderson,NC06.2016
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Flexible Schedule
- Team motivation
- Training Assistance
- Customer Service Management
- Team Collaboration and Leadership
- Staff Supervision
- Safety processes and procedures
Accomplishments
- Promoted from Packer to Machine Operator
- Promoted and recognized as Shift Leader
- Supervised team of 7 staff members
Timeline
Packer/Sorter
Pacific Coast
10.2020 - 10.2023
Machine Operator
K-Flex USA
03.2019 - 09.2020
Shift Leader
McDonald's Restaurant
04.2015 - Current
No Degree - Sports Managment
Winston-Salem State University
High School Diploma -
Southern Vance High School