Jair Castano Ortega
Fort Lauderdale,FL
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
8
8
years of professional experience
Work History
Translator and Interpreter
Akorbi Workforce Solutions
Miami, FL
04.2021 - 12.2024
- Consulted with customers to resolve service and billing issues.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Delivered translation services to clients.
- Translated client documents between languages.
- Delivered real-time, accurate oral translations and interpretations for clients.
Customer Service Representative
Working Solutions
Miami, Florida
02.2019 - 02.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
Customer Service Representative
Alorica
Miami, Florida
06.2017 - 01.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
GED -
Pontificia Universidad Javeriana
Cali - Colombia12.2016
Skills
- Service Oriented
- Mutual Funds Understanding
- Problem Resolution
- Client Interviews
- Client Recruiting and Retention
Timeline
Translator and Interpreter
Akorbi Workforce Solutions
04.2021 - 12.2024
Customer Service Representative
Working Solutions
02.2019 - 02.2021
Customer Service Representative
Alorica
06.2017 - 01.2019
GED -
Pontificia Universidad Javeriana
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