Jaira Myers
Baltimore,MD
Overview
9
9
years of professional experience
Work History
Senior Product Support Engineer
Alight Solutions
Remote
10.2021 - Current
- Manages the migration release workflow and issue tracking process using JIRA, resulting in a 20% increase in efficiency and timely delivery of software updates and enhancements.
- Supports and troubleshoots federal applications with AWS Cloud environment
- Creates queries in Microsoft SQL Server Management Studios to analyze 5000+ user files and data.
- Leads annual disaster recovery application processes ensuring a 100% success rate in application data recovery
- Monitors server and site data using New Relic for performance optimization.
- Migrates Java code to Tomcat servers using Linux command line and SQL queries
- Organizes and leads weekly meetings to ensure timely team workflow and deadline adherence.
Senior Software Technician
Lockheed Martin
Middle River, Maryland
08.2020 - 10.2021
- Promoted to senior software technician after one year of exceptional performance.
- Managed software sprint workflows utilizing Atlassian suite.
- Conducted updates on military-grade software and network systems.
- Facilitated setup of over 600 new hire devices.
- Developed automated jobs in Jenkins using Groovy.
- Updated procedures for testing software builds prior to deployment.
Technical Support Representative
Alliance Franchise Brands
Middle River, USA
08.2018 - 08.2020
- Provided software, network, and hardware tech support to technical and non-technical users
- Piloted program to provide technical articles to franchise members decreasing support calls by 25%
- Maintained and managed domains of 600+ Exchange mailboxes and over 400+ end users using Active Directory
- Implemented and managed disaster recovery and back-ups using NAS devices
- Managed 50+ domain-joined devices with Kaspersky Security Center 11
IT Computer Operator
University of Maryland, Division of IT
College Park, USA
04.2017 - 07.2018
- Managed serviceNow tickets to record and manage operational problems
- Created technical documents to train new employees
- Provided virtual and in-person technical support to various campus departments
Education
Bachelor of Science - Information Science
University of Maryland, College Park
College Park, MD05.2018
Skills
- MS SQL Server
- AWS cloud services
- Atlassian suite
- Network attached storage (NAS)
- Linux command line
- Windows troubleshooting
- Prototyping and wireframing
- Office 365 applications
- PC and printer support
- IT support services
- Customer service excellence
- XML and JSON formats
- Active Directory and Exchange management
- JVM and Tomcat maintenance
- Remote technical assistance
- Terraform deployments
- Salesforce
- Technical documentation
Timeline
Senior Product Support Engineer
Alight Solutions
10.2021 - Current
Senior Software Technician
Lockheed Martin
08.2020 - 10.2021
Technical Support Representative
Alliance Franchise Brands
08.2018 - 08.2020
IT Computer Operator
University of Maryland, Division of IT
04.2017 - 07.2018
Bachelor of Science - Information Science
University of Maryland, College Park