Jairah Chambers
Cordova,TN
Summary
A forward-thinking Customer Support Expert with a profound understanding of customer service and support methodologies. Proficient in providing top-notch customer assistance and resolving issues promptly, with a proven track record of leading cross-functional support teams to ensure the successful resolution of complex customer inquiries. Recognized for consistently enhancing customer satisfaction, exceeding support targets, and promoting a collaborative support culture. Possesses a skill set covering customer issue resolution, process optimization, and team skill development within the realm of customer support.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
FedEx
01.2022 - Current
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Responded to customer calls and emails to answer questions about products and services.
Patient Care Representative
The Village At Germantown
03.2018 - 01.2022
- Improved patient satisfaction by providing timely and efficient care, addressing individual needs, and ensuring comfort throughout treatment.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Supported patients with necessary care during end-of-life phases by coordinating hospice care.
- Worked with patients to schedule tests and procedures.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
Education
High School Diploma -
Germantown High School
Germantown05.2019
Skills
- Product Knowledge
- Product Education
- Document Control
- Customer Service
- Microsoft Office
- Escalation management
- Technical Support
- Data Entry
- Resolving issues
- Inbound Phone Call Management
Timeline
Customer Service Representative
FedEx
01.2022 - Current
Patient Care Representative
The Village At Germantown
03.2018 - 01.2022
High School Diploma -
Germantown High School