Jair Caballero
Las Vegas
Summary
Detail-oriented convention porter with experience in customer service and inventory management. Known for maintaining cleanliness and safety while assisting guests, contributing to a seamless guest experience and operational excellence.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Convention porter
Fountainbleau resort&casino
Las Vegas
02.2025 - Current
- Assisted guests with luggage and personal belongings upon arrival.
- Maintained cleanliness and organization of lobby and guest areas.
- Coordinated transportation services for guests, including shuttles and taxis.
- Communicated effectively with team members to ensure smooth operations.
- Delivered packages and amenities to guest rooms promptly.
- Monitored inventory of supplies and reported shortages to management.
- Provided exceptional customer service, addressing guest inquiries and concerns.
- Followed safety protocols while handling equipment and assisting guests.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Cleaned common areas following established schedules and prescribed methods.
- Performed basic maintenance and cleaning.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
- Maintained a safe work environment by adhering to all safety protocols.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
- Ensured that all areas were kept clean and tidy at all times.
- Greeted customers and provided assistance with their needs.
- Organized storage areas to maximize efficiency and promote a neat appearance.
- Assisted in unloading merchandise from delivery trucks.
- Removed leaves and debris from driveway, sidewalks and other areas as directed by management.
- Maintained inventory of necessary supplies.
- Moved furniture and other heavy objects as needed throughout the facility.
- Sanitized frequented areas and equipment using approved supplies.
- Inspected equipment for proper functioning and reported any issues to management.
- Performed regular inspections of floors, walls, ceilings, light fixtures for cleanliness standards.
- Assisted in setting up displays for special events or promotions.
- Moved and worked with vehicles to support sales activities.
- Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
- Collaborated with contracted specialists to perform seasonal or specialty tasks.
- Received incoming shipments and verified contents against invoices or other documents.
- Stocked shelves and rotated inventory to ensure freshness of products.
- Secured buildings by locking rooms and main entrance doors and setting alarms.
- Traveled to local vendors to pick up supplies or equipment repairs.
- Arranged and removed furniture to prepare facilities for events.
- Monitored access points within the facility to prevent unauthorized entry or exit.
- Prepared outgoing shipments by packing items according to company guidelines.
- Kept business entrances clean, tidy and professional in appearance.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Followed company uniform, performance and security policies with every job.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Notified managers of repair needs or additions to building operating systems.
- Dusted furniture, machines or equipment.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
costumer service
Red Rock Casino Resort & Spa
Las Vegas
03.2023 - 11.2025
- Resolved customer service issues according to established guidelines.
- Assisted in troubleshooting escalated customer service issues.
- Developed strategies for improving customer service experience.
- Resolved customer service inquiries promptly and efficiently.
- Provided customer service support to guests and visitors.
- Developed customer service policies, procedures and standards.
- Assisted other stylists in providing excellent customer service.
- Provided customer service assistance as needed.
- Provided exceptional customer service in a courteous manner.
- Provided customer service and support to existing accounts.
- Greeted customers and provided customer service support.
- Provided excellent customer service during meal times.
- Researched industry trends related to customer service standards.
- Operated cash registers and provided customer service.
- Vacuumed carpets in customer service area weekly.
- Developed and implemented customer service policies as needed.
- Resolved complex customer service issues efficiently and effectively.
- Provided personalized customer service to ensure customer satisfaction.
- Processed orders accurately while providing excellent customer service.
- Provided excellent customer service while interacting with patients.
- Developed comprehensive reports on customer service performance metrics.
- Emphasized fast, friendly customer service.
- Provided customer service in a professional manner.
- Provided excellent customer service throughout the sales cycle.
- Resolved customer service issues to ensure customer satisfaction.
- Greeted patrons and provided excellent customer service.
- Provided customer service support and resolved client inquiries.
- Provided customer service and managed customer inquiries.
- Provided exemplary customer service to ensure members' satisfaction.
- Created customer service model used at multiple locations, resulting in increase in customer service ratings.
- Provided courteous customer service during delivery transactions.
- Developed and implemented procedures for customer service excellence.
- Provided courteous customer service to all marina guests.
- Provided excellent customer service throughout entire move process.
- Developed customer relationships by providing superior customer service.
- Contributed ideas for improving customer service quality standards.
- Developed strong customer service protocols for sales staff.
- Provided exemplary customer service at all times.
- Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.
- Provided exceptional customer service to ensure repeat business.
- Developed customer service standards and trained personnel in customer service procedures.
- Greeted customers warmly and provided excellent customer service.
- Contributed ideas towards improving customer service standards.
- Provided customer service assistance to guests and employees.
- Ensured guest satisfaction by providing excellent customer service.
- Completed training courses on customer service techniques.
- Provided customer service assistance when required.
- Provided customer service to patients regarding billing inquiries.
- Provided excellent customer service by anticipating guest needs.
- Provided excellent customer service to members and guests.
- Followed hotel cleanliness, professionalism and customer service standards.
- Provided customer service to ensure client satisfaction.
- Provided customer service assistance when requested.
- Managed customer service inquiries, complaints, escalations.
- Resolved customer service issues quickly and effectively.
- Provided customer service to ensure guest satisfaction.
- Provided customer service support in a professional manner.
- Provided excellent customer service when interacting with clients.
- Greeted members and provided excellent customer service.
- Provided courteous customer service throughout deliveries.
- Provided exemplary customer service to ensure satisfaction.
- Coordinated branch operations to ensure efficient customer service.
- Handled escalated customer service issues efficiently and effectively.
- Provided excellent customer service to members and visitors.
- Developed solutions to improve customer service experience.
- Developed relationships with customers through excellent customer service.
- Developed procedures to improve customer service quality standards.
- Developed processes for customer service operations to ensure consistency in customer service delivery.
- Provided exceptional customer service throughout each interaction.
- Greeted guests and provided customer service.
- Provided customer service support and addressed customer inquiries.
Education
Western High School
Las Vegas, NvSkills
- Luggage handling
- Safe equipment operation
- Inventory management
- Basic maintenance
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Convention porter
Fountainbleau resort&casino
02.2025 - Current
costumer service
Red Rock Casino Resort & Spa
03.2023 - 11.2025
Western High School