Jairo Castillo
60 NW 125 ST,FL
Summary
Adept at leading marine service teams, I elevated customer satisfaction and loyalty at SCHAEFER YACHTS US through expert problem-solving and relationship building. Skilled in marine electronics installation and diesel engine maintenance, my proactive approach resulted in a significant increase in repeat business. My bilingual ability and leadership have consistently fostered team collaboration and innovation.
Overview
16
16
years of professional experience
Work History
Lead Marine Technician
SCHAEFER YACHTS US
03.2022 - 03.2024
- Rig New Hulls
- Install Electronics
- Inspect and Deliver new vessels to customers
- Instruct new owners on vessels functionalities, capabilities and maintenances.
- Ensured reliable propulsion system performance via inspection and servicing of shafts seals bearings gearboxes thrusters.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Prevented costly delays on construction projects through proactive planning for essential maintenance during periods of reduced activity or scheduled downtime.
- Supported customer satisfaction with effective communication regarding repair progress, timelines, and potential issues.
- Met tight deadlines without compromising workmanship standards through efficient time management strategies.
- Improved engine efficiency with proper tuning, alignment, and calibration of mechanical systems.
- Promoted a culture of continuous learning within the team by sharing knowledge on new technologies and techniques in marine mechanics.
- Documented inspection and test results, work performed and work to be performed, keeping all records current, accurate and properly submitted to meet company standards and regulatory requirements.
Senior Marine Service Technician
Performance Boat Center
12.2018 - 03.2022
- Safeguarded company assets by maintaining an accurate inventory of tools, equipment, and supplies.
- Increased customer satisfaction by providing expert troubleshooting and resolving complex mechanical issues on various vessels.
- Streamlined repair processes with effective communication between team members, leading to increased efficiency in service delivery.
- Expedited turnaround times for repairs with proficient use of specialized tools such as torque wrenches and multimeters when diagnosing problems in vessels.
- Boosted vessel longevity through proper installation of marine hardware such as pumps, valves, hoses, fittings, and gauges.
- Maintained up-to-date knowledge of industry advancements to offer cutting-edge services while attending training sessions regularly.
- Improved vessel safety through meticulous installation, repair, and maintenance of electrical systems, navigation equipment, and steering components.
- Ensured optimal engine performance by executing comprehensive preventive maintenance routines, including oil changes, filter replacements, and belt adjustments.
- Updated and maintained work order records for accurate customer billing and budgeting.
- Calculated propulsion requirements to properly size new power plants.
Lead Marine Service Technician
Doller Offshore Marine
06.2014 - 12.2018
- Contributed to revenue growth through upselling additional services and products where appropriate, resulting in higher customer satisfaction.
- Perform maintenance and repairs on boats and marine engines.
- Diagnose problems with boat systems and components.
- Inspect boats for damage and wear.
- Clean and maintain boat engines and other parts.
- Test boat systems to ensure they are functioning properly.
- Maintained up-to-date knowledge of industry advancements to offer cutting-edge services while attending training sessions regularly.
- Delivered exceptional customer service by addressing client concerns promptly and offering reliable solutions for their marine needs.
- Demonstrated commitment to environmental sustainability by implementing eco-friendly practices in waste disposal and chemical usage.
Marine Service Technician
FastBoats Marine Group
11.2010 - 06.2014
- Diagnose problems with boat systems and components.
- Fostered loyalty among clients through collaborative engagements to develop customized maintenance plans tailored specifically to their unique requirements.
- Maintain and service Speed Boats
- Install Electronics
- Rig and Setup new hulls
- Repower Boats
Marine Service Technician
Power House Marina
01.2008 - 11.2010
- Cultivated strong relationships with suppliers enabling the timely acquisition of parts and equipment necessary for efficient repairs.
- Delivered exceptional customer service by addressing client concerns promptly and offering reliable solutions for their marine needs.
- Fostered loyalty among clients through collaborative engagements to develop customized maintenance plans tailored specifically to their unique requirements.
- Expedited turnaround times for repairs with proficient use of specialized tools such as torque wrenches and multimeters when diagnosing problems in vessels.
Education
Certificated Technician - Racing Mercury Technician
Mercury University
Online Certificate Technician - Certificate Mercury Outboard Technician
Mercury University
OnlineBachelor of Arts - Business Management And Entrepreneurship
Devry University
Online05.2015
Skills
- Leadership skills
- Bi-lingual
- Problem-solving abilities
- Attention to Detail
- Multitasking Abilities
- Relationship Building
- Teamwork and Collaboration
- Gasoline Engine Service
- Diesel Engine Maintenance
- Marine Plumbing Systems
- Outboard Motor Repair
- Winch and Windlass Maintenance
- Battery management systems
- Generator Maintenance and Repair
- Marine Electronics Installation
- Electrical Troubleshooting
- Marine Communication Systems
- Steering System Repair
- Fuel System Diagnostics
- Preventive Maintenance
- Engine maintenance
- Parts Lubrication
- Rigging
- Vessel inspection
- Goal Setting
- Repair skills
- Adaptability and Flexibility
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Lead Marine Technician
SCHAEFER YACHTS US
03.2022 - 03.2024
Senior Marine Service Technician
Performance Boat Center
12.2018 - 03.2022
Lead Marine Service Technician
Doller Offshore Marine
06.2014 - 12.2018
Marine Service Technician
FastBoats Marine Group
11.2010 - 06.2014
Marine Service Technician
Power House Marina
01.2008 - 11.2010
Certificated Technician - Racing Mercury Technician
Mercury University
Certificate Technician - Certificate Mercury Outboard Technician
Mercury University
Bachelor of Arts - Business Management And Entrepreneurship
Devry University
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