Jairo Cercado
Staten Island
Summary
Dedicated hospitality expert skilled in managing daily operations and enhancing guest experiences. Specializes in team training, inventory management, and resolving customer issues to ensure seamless service and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
F&B Manager
Peninsula Hotel
New York
06.2025 - Current
- Oversaw daily operations of food and beverage outlets at luxury hotel to ensure exceptional guest experiences.
- Directed dining room staff activities to uphold service levels and effectively address guest needs.
- Oversaw inventory management to maintain optimal stock levels for operations.
- Recommended strategies to management for increasing revenue through targeted marketing initiatives.
- Resolved customer complaints in a timely manner.
- Performed administrative tasks such as payroll processing, ordering supplies.
F&B Manager
Hard Rock Hotel NYC
04.2023 - Current
- Oversee daily operations for all-day dining restaurant and in-room dining services.
- Managed room F&B amenities and responded to VIP guest requests to ensure exceptional service.
- Coordinated promotional events, including wine tastings and special dinners, to enhance customer engagement.
- Processed payroll and assisted with scheduling to maintain operational efficiency.
Guest Service Attendant | Trainer
Hard Rock Hotel NYC
06.2022 - 04.2023
- Guided guests through facility amenities, detailed area attractions and dining options, represented brand positively, and followed up with courtesy calls to ensure guest satisfaction.
- Delivered welcoming check-in experience that set positive tone for guest stay.
- Managed special requests and reservations using OPERA.
- Trained new hires through onboarding and mentoring.
Bellman
Eventi Hotel (Kimpton Hotel & Restaurant Group)
New York
05.2010 - 06.2022
- Welcomed guests and facilitated smooth check-in experiences.
- Delivered luggage and packages to guest rooms, enhancing guest satisfaction.
- Provided timely assistance with inquiries, ensuring a high level of customer service.
Bellman
New York Marriot at the Brooklyn Bridge
Brooklyn
06.2007 - 05.2010
- Assisted guests with luggage to enhance their arrival experience and provided exceptional customer service.
- Greeted guests warmly upon arrival at the luxury hotel.
- Assisted guests with luggage and provided directions to various hotel amenities.
- Coordinated with front desk staff to ensure smooth check-in processes.
Banquet Server
New York Marriot at the Brooklyn Bridge
Brooklyn
10.2005 - 05.2010
- Delivered high-quality service at corporate and private events to create memorable experiences.
- Coordinated food and beverage service to maintain guest satisfaction and enjoyment.
- Set up banquet tables according to event specifications and themes.
- Served food and beverages to guests in a timely manner.
- Assisted with event coordination and guest inquiries during functions.
House Attendant
New York Marriot at the Brooklyn Bridge
Brooklyn
04.2005 - 06.2007
- Ensured cleanliness and organization of public areas and guest corridors for enhanced guest experience.
- Supported housekeeping team by replenishing linens and amenities to uphold service standards.
- Maintained cleanliness and organization of guest areas and public spaces.
- Assisted with room setups and ensured proper inventory of supplies.
- Collaborated with housekeeping team to meet service standards.
Education
Hospitality Management -
Bramson ORT College
Brooklyn, NYHighschool -
Fort Hamilton Highschool
Skills
- Hotel operations
- Hotel operations & guest services
- Team leadership
- VIP management
- Payroll management
- Inventory management
- Vendor management
- Scheduling & Payroll Management
- Labor management
- Union Experience
- Microsoft Word & Excel
- OPERA
- HOTSOS
- Epitome
- Micros
- Conflict resolution
- Beverage making
Certification
- NYHAC Big Apple Nominee, 2014
- NYC TIPS Certification
References
Available upon request
Languages
Fluent in English & Spanish
Timeline
F&B Manager
Peninsula Hotel
06.2025 - Current
F&B Manager
Hard Rock Hotel NYC
04.2023 - Current
Guest Service Attendant | Trainer
Hard Rock Hotel NYC
06.2022 - 04.2023
Bellman
Eventi Hotel (Kimpton Hotel & Restaurant Group)
05.2010 - 06.2022
Bellman
New York Marriot at the Brooklyn Bridge
06.2007 - 05.2010
Banquet Server
New York Marriot at the Brooklyn Bridge
10.2005 - 05.2010
House Attendant
New York Marriot at the Brooklyn Bridge
04.2005 - 06.2007
Hospitality Management -
Bramson ORT College
Highschool -
Fort Hamilton Highschool