Jairo Cortes
Lodi,CA
Summary
Seeking an entry level position at an organization or business where I can excel and grow as an employee. Willingness to move up and learn new aspects of the business I will be being a part of. I seek to help the organization or business grow by introducing new ideas and concepts that will help the organization or business to propel forward. I’m also eager to network and create new relationships with co-workers and customers. Most importantly, I want to provide exceptional service and help people in need. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
17
17
years of professional experience
Work History
Sales Coordinator
Delta Packing Company of Lodi
05.2023 - 07.2024
- Input domestic and international sales in our system via Famous
- Answer calls for buyers and direct them to the proper department
- Create stickers for international and domestic orders
- Accounting for freight carriers
- Organize documents at the end of the season to insure all documents are accounted for
- Perform the highest level of customer service to all customers at all times.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Food Prep
Nash and Tender
09.2022 - 11.2022
- Receive new merchandise and store food properly
- Implemented process improvements that reduced food prep time without sacrificing quality.
- Organize cold storage to properly set food items ready for orders
- Demonstrated versatility by working various roles within the kitchen as needed, from dishwashing to food prep.
- Streamlined kitchen operations by implementing efficient food prep techniques and organization methods.
- Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Provided support in basic food prep tasks such as washing produce or peeling vegetables when needed.
Sales Coordinator
Delta Packing Company of Lodi
05.2022 - 07.2022
- Input domestic and international sales in our system via Famous
- Answer calls for buyers and direct them to proper department
- Create stickers for international and domestic orders
- Accounting for freight carriers
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Organize documents at the end of the season to insure all documents are accounted for
- Perform the highest level of customer service to all customers at all times.
Food Prep
Nash and Tender
09.2021 - 11.2021
- Prepare food for the cooks to have ready for orders
- Clean and organize the kitchen
- Receive new merchandise and store food properly
- Organize cold storage to properly set food items ready for orders
- Wash dishes and tools used to cook.
Sales Coordinator
Delta Packing Company of Lodi
04.2021 - 06.2021
- Input domestic and international sales in our system via Famous
- Answer calls for Buyers and direct them to proper department
- Create stickers for international and domestic orders
- Accounting for Freight carriers used for orders domestic orders
- Organize documents at the end of the season to insure all documents are accounted for
- Perform the highest level of customer service to all customers at all times.
Sales Associate
Puma Retail Outlet
06.2015 - 07.2015
- Perform at a high level of customer service to all customers
- Meet sales goals and improve on sales every day
- Organize merchandise: folding clothes, organizing shoes, and doing floor fixtures
- Being knowledgeable about the Brand to provide the customer with answers about the company or merchandise
- Working on the cashier
- Working in Stock to know where everything is located and help reorganizing the back room
- Cleaning duties: sweeping, moping, and cleaning the bathroom.
Foto Tender
Polaroid Fotobar
11.2014 - 05.2015
- Perform exceptional customer service to all customers
- Sales in: photos, frames, custom art and accessories
- Meet daily goals for the store
- Work on cashier
- Maintain and clean printers and service stations.
Sales Associate
Vans
04.2009 - 05.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Stockroom Associate
Victoria’s Secret
06.2013 - 08.2013
- Having the stockroom organized and clean
- Receiving and shipping out products
- Scanning in new merchandise and tagging it
- Worked on registers
- Provided excellent customer service
- Promoted new products.
Host
Chili’s Restaurant
04.2012 - 07.2012
- Greeting and welcoming customers
- Seating the customer and showing them the new entrees
- Being presentable and approachable to the customer
- Helping the servers clean and prep tables
- Having the front of the restaurant clean.
Packaging/Sanitation
Rivermaid Trading Company
06.2008 - 08.2008
- Maintaining the packing machinery
- Packaging food and storing the food
- Team work to achieve daily tasks
- Stacking heavy-weight boxes of food.
Team member
Taco Bell
04.2007 - 07.2007
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Bachelors of Science degree in: Business Administration -
San Jose State University
San Jose, CA05.2016
Associates Degree in Liberal Arts -
San Joaquin Delta College
Stockton, CA05.2013
Skills
- Strong in PC applications, such as Windows, PowerPoint, and Microsoft word
- Fluent in Spanish and English
- Interactive and social
- Learn new aspects of business quickly
- Strong enthusiasm
- Data Entry
- Customer Communication
- Goals and performance
- Sales Reporting
- Sales strategy development
- Goal-oriented mindset
- Recordkeeping
- Issue Resolution
- Sales expertise
- Upselling
- Flexible Work Schedule
- Inventory Management
Websites
Socialmedia
Jairo Cortes, Jcortes304
Activities
- Volunteer Worker, Elkhorn Park, Stockton, CA.
- Volunteer Worker, for the San Francisco 49ers working at a concession stand.
Languages
Spanish
Native or Bilingual
Timeline
Sales Coordinator
Delta Packing Company of Lodi
05.2023 - 07.2024
Food Prep
Nash and Tender
09.2022 - 11.2022
Sales Coordinator
Delta Packing Company of Lodi
05.2022 - 07.2022
Food Prep
Nash and Tender
09.2021 - 11.2021
Sales Coordinator
Delta Packing Company of Lodi
04.2021 - 06.2021
Sales Associate
Puma Retail Outlet
06.2015 - 07.2015
Foto Tender
Polaroid Fotobar
11.2014 - 05.2015
Stockroom Associate
Victoria’s Secret
06.2013 - 08.2013
Host
Chili’s Restaurant
04.2012 - 07.2012
Sales Associate
Vans
04.2009 - 05.2015
Packaging/Sanitation
Rivermaid Trading Company
06.2008 - 08.2008
Team member
Taco Bell
04.2007 - 07.2007
Bachelors of Science degree in: Business Administration -
San Jose State University
Associates Degree in Liberal Arts -
San Joaquin Delta College
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