IOS
Jairo Cortez
Fresno,CA
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working efficiently, answering questions and skillfully handling payments. Knowledgeable about different restaurants' procedures and promotions and effective at handling concerns.
Overview
2
2
Languages
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Cell Phone Sales Associate
Premium Wireless
Fresno, CA
06.2021 - Current
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Activated both contract and pre-paid wireless phones for At&t, Verizon, and T-mobile customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Guided customers to quickly locate merchandise in showroom.
- Accepted and processed payments and purchases for new equipment using POS system.
- Operated product tools, equipment, and point of sale terminals.
- Tracked and recorded department inventory of products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Packer
Amazon
Fresno, CA
08.2020 - 04.2021
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Protected materials for transport by correctly packaging products boxes and crates.
- Completed more than 1000 orders each day with efficient picking and packing of shipments.
- Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
- Promoted delivery efficiency by accurately labeling and organizing containers.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
- Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Maintained neat, clean and safe workspace to avoid hazards and increase safety.
- Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Generate a computer packing list indicating product being
shipped. - Picking items for customer orders above company standards.
- Packing up customer items to make sure the customer receive
on time, and a sorter gets the item ready for the packers.
Electronics Sales Associate
Walmart
Fresno, CA
02.2016 - 08.2020
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Applied knowledge of electronics products, including iPhones and androids products to educate prospects and customers.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Checked to see if requested items were available from store's inventory.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Processed credit and debit card payments to complete customer buying experience.
- Assisted customers with locating and choosing merchandise in any store department.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Increased sales by offering advice on purchases and promoting additional products.
- Activate new cellphone lines for the costumer.
CAP Team 2 Associate
Walmart
Fresno, CA
10.2014 - 08.2015
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
- Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency 100%.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Stocked shelves to match planogram images and instructions.
- Completed physical inventory counts each year.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand, and current pricing.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Would answer any question a costumer had on the sales floor.
- Unload the truck.
- Worked with others as a team.
Delivery Driver
Me-n-ed's
Fresno, CA
10.2012 - 10.2014
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for over 50 deliveries a day
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Interacted with customers to determine needs and opportunities for additional sales.
- Would organize the pizza to make the routing easier.
- Would prep and cut the pizza doe ever morning.
- Would end the day with washing dishes.
- Learned how to work as a team.
Education
High School Diploma -
Roosevelt High School
Fresno, CA 06.2009 - 06.2012
No Degree - General Studies
Fresno City College
Fresno, CA 08.2012 - 08.2014
Skills
Food Safety Regulations
Box Building
Quality assurance
Labeling
Barcode Scanners
Hand tool use
Tagging proficiency
Storage expertise
Excellent work ethic
Planning and Coordination
Computer skills
Data management
Multitasking abilities
Knowledge of state roads and highways
Order picking and processing
Logistics knowledge
Safe driver training
Map reading and navigation skills
Shipping and packaging
GPS and route planning
Adept at recordkeeping
Phone orders
Motor vehicle operation
Delivery confirmations
Relationship building
Freight expertise
Equipment operation
Safety and compliance
Stocking and replenishing
Upselling
Product promotions
Excellent people skills
Cash Handling
Merchandising understanding
Client Service
Cash register operation
Sales training
Customer interaction
Sales goal setting
Microsoft applications proficiency
Computer Skills
Data Entry
Multitasking Abilities
Software
Android
Windows 10
Interests
Always want to learn new things
Working with others
Love to drive
Timeline
Cell Phone Sales Associate
Premium Wireless
06.2021 - Current
Packer
Amazon
08.2020 - 04.2021
Electronics Sales Associate
Walmart
02.2016 - 08.2020
CAP Team 2 Associate
Walmart
10.2014 - 08.2015
Delivery Driver
Me-n-ed's
10.2012 - 10.2014
No Degree - General Studies
Fresno City College
08.2012 - 08.2014
High School Diploma -
Roosevelt High School
06.2009 - 06.2012