Jairo Lleo Diaz
Miami,FL
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
6
6
years of professional experience
Work History
Store Associate
Best Buy
07.2020 - 09.2023
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Retail Sales Associate
Verizon
09.2017 - 04.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Associate of Science - Nursing Practice
Fortis College
Miami, FL12.2024
High School Diploma -
Miami Sunset Senior High School
Miami, FL07.2016
Skills
- Customer Service
- Shipment Processing
- Product Display
- Payment Processing
- [Type] Sales Techniques
- Team Leadership
- Organization
- POS System Operation
- Retail Transactions Processing
- Team Collaboration
- Inventory Control
- Customer Assistance
- Product Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Associate
Best Buy
07.2020 - 09.2023
Retail Sales Associate
Verizon
09.2017 - 04.2020
Associate of Science - Nursing Practice
Fortis College
High School Diploma -
Miami Sunset Senior High School