Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jairo A Suarez Dominguez

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Store Manager

Eagle Valley Market
06.2023 - Current
  • Managed daily store operations, ensuring optimal customer service and product availability.
  • Trained and supervised team members, enhancing skills and promoting a collaborative work environment.
  • Assisted with hiring, training and mentoring new staff members.

Customer Service Representative (remote)

HireAHelper
08.2022 - 05.2023
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Managed customer accounts, ensuring accurate information and timely updates for optimal service experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.


Material Resources Department Assistant

Universidad De La Salud Del Estado De Puebla
01.2022 - 08.2022
  • Developed and maintained filing systems for documentation management, improving retrieval efficiency.
  • Assisted in the preparation of departmental reports and presentations to support strategic planning initiatives.
  • Monitored inventory of departmental supplies and replenished items to enable normal operations.
  • Typed and distributed correspondence to internal and external partners to maintain good communications flow.

Admissions and Records Department Assistant

Universidad De La Salud Del Estado De Puebla
05.2021 - 01.2022
  • Developed and maintained electronic filing systems, ensuring easy access to critical documentation.
  • Assisted in the preparation of departmental reports, enhancing data accuracy and presentation quality.
  • Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
  • Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.

Customer Service Representative (remote)

Connempathy
11.2020 - 04.2021
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Monitored service metrics to ensure adherence to quality standards and customer satisfaction.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor's Degree - Architecture

Benemerita Universidad Autonoma De Puebla
Puebla City, Puebla, Mexico
11-2015

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations

Languages

Spanish
Native or Bilingual
English
Full Professional
French
Limited Working

Timeline

Store Manager

Eagle Valley Market
06.2023 - Current

Customer Service Representative (remote)

HireAHelper
08.2022 - 05.2023

Material Resources Department Assistant

Universidad De La Salud Del Estado De Puebla
01.2022 - 08.2022

Admissions and Records Department Assistant

Universidad De La Salud Del Estado De Puebla
05.2021 - 01.2022

Customer Service Representative (remote)

Connempathy
11.2020 - 04.2021

Bachelor's Degree - Architecture

Benemerita Universidad Autonoma De Puebla

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