Jairo Alexis Pena
Auburndale ,Florida
Summary
Hardworking and motivated leader with Over 15 years of experience managing big boxes retail stores with over 250 associates, and a record of success in the Retail and Supply Chain industry. Solid history balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
16
16
years of professional experience
Work History
DFC Outbound /Area Work Supervisor
The Home Depot Inc
09.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
- Created successful work schedules for each team member to maintain deadlines and fully staffed shifts.
MDO Area Supervisor
The Home Depot Inc
07.2021 - 09.2023
- Receive Inbound and outbound trucks with all items purchased by customers throughout the company web page or into the stores to make deliveries the next day
- Validate all processes to maintain accurate RTVs, RATS, or Appliance items shipments to the vendors, job sites, and stores
- Monitored all metrics weekly, monthly, and quarterly to reach the company's goal
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Trained employees on additional job positions to maintain coverage of roles
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Assigned tasks to associates to fit skill levels and maximize team performance
- Recruited and hired qualified candidates to fill open positions
- Enhanced team member performance through the use of strategic and tactical approaches, motivational coaching, and training
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- Entered time and attendance logs in preparation for payroll
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures, and controls
- Communicated company directives and programs to associates and ensured all follow-up items were completed
- Minimized staff turnover through appropriate selection, orientation, and training.
Merchandising Assistant Store Manager
The Home Depot Store 6409
07.2017 - 07.2021
- Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions
- Organized and prioritized projects
- Improved inventory turns and cycle count accuracy with aggressive and tactical buying methods
- Analyzed market and delivery systems to determine present and future material availability
- Established a cross-functional team that exceeded benchmarked order management metrics and reduced average purchasing cycle times time year-over-year
- Reviewed supply levels and aging inventory to forecast purchasing needs
- Identified systematic problems and root causes to resolve issues and improve service delivery
- Answered customer questions and addressed problems and complaints in person and via phone
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Handled complaints from customers by empathetically listening, recording details, and offering solutions
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales
- Handled scheduling for store shifts to achieve adequate staffing
- Maintained inventory by checking merchandise to determine levels
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Coached and developed store associates through formal and informal interactions
- Oversaw aspects of maintenance, inventory, and daily activity management
- Assisted in the continuous development of effective store associates to achieve desired sales and results
- Checked monthly sales and performance reports to support operational planning and strategic decision-making
- Provided mentorship for employees to generate sales, promote effective upselling, and cross-sell to improve retail productivity
- Reviewed inventory and sales records to prepare reports for management and budget departments
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Delegated work to staff, setting priorities and goals
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs
- Used strong issue-resolution and communication skills to cultivate and strengthen lasting client relationships
- Mitigated business risks by working closely with staff members and assessing performance
Assistant Store Operations Manager / Home Depot
6401
08.2014 - 07.2017
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs
- Prepared staff work schedules and assigned team members to specific duties
- Delegated work to staff, setting priorities and goals
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Used strong issue-resolution and communication skills to cultivate and strengthen lasting client relationships
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Implemented successful business strategies to increase revenue and target new markets
- Monitored progress by establishing plans, budgets and measuring results
- Coordinated and directed activities of businesses or departments concerning production, pricing, and sales
- Mitigated business risks by working closely with staff members and assessing performance
- Implemented campaigns and promotions to help with developing goods and services
- Structured HR consulting services to support clients during organizational developments and changes.
Specialty Assistant Store Manager
The Home Depot Store / Rexville 6405
01.2014 - 08.2014
- Handled complaints from customers by empathetically listening, recording details, and offering solutions
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Evaluated individual and team business performance and identified opportunities for improvement
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Mediated conflicts between employees and facilitated effective resolutions to disputes
- Organized team activities to build camaraderie and foster pleasant workplace culture
- Answered customer questions and addressed problems and complaints in person and via phone
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales
- Handled scheduling for store shifts to achieve adequate staffing
- Maintained inventory by checking merchandise to determine levels
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Coached and developed store associates through formal and informal interactions
- Oversaw aspects of maintenance, inventory, and daily activity management
- Assisted in the continuous development of effective store associates to achieve desired sales and results
- Checked monthly sales and performance reports to support operational planning and strategic decision-making
- Provided mentorship for employees to generate sales, promote effective upselling, and cross-sell to improve retail productivity
- Recruited and trained new employees to meet job requirements
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Reviewed inventory and sales records to prepare reports for management and budget departments
- Led teams in planning, implementation, and execution of merchandising and operating initiatives to streamline business effectiveness
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Resolved customer inquiries and complaints requiring management-level escalation
- Delegated work to staff, setting priorities and goals
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
Pro and Commercial Assistant Store Manager / Home Depot
Store 6403
04.2013 - 01.2014
- Answered customer questions and addressed problems and complaints in person and via phone
- Handled complaints from customers by empathetically listening, recording details, and offering solutions
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Handled scheduling for store shifts to achieve adequate staffing
- Maintained inventory by checking merchandise to determine levels
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Coached and developed store associates through formal and informal interactions
- Oversaw aspects of maintenance, inventory, and daily activity management
- Assisted in the continuous development of effective store associates to achieve desired sales and results
- Provided mentorship for employees to generate sales, promote effective upselling, and cross-sell to improve retail productivity
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Led teams in planning, implementation, and execution of merchandising and operating initiatives to streamline business effectiveness
- Reviewed inventory and sales records to prepare reports for management and budget departments
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Delegated work to staff, setting priorities and goals
- Prepared staff work schedules and assigned team members to specific duties
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Used strong issue-resolution and communication skills to cultivate and strengthen lasting client relationships
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Implemented successful business strategies to increase revenue and target new markets
- Coordinated and directed activities of businesses or departments concerning production, pricing, and sales
- Mitigated business risks by working closely with staff members and assessing performance
- Implemented campaigns and promotions to help with developing goods and services
- Monitored progress by establishing plans, budgets and measuring results
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Assistant Store Manager
Mega Marshalls Retail Store
09.2011 - 04.2013
- Answered customer questions and addressed problems and complaints in person and via phone
- Handled complaints from customers by empathetically listening, recording details, and offering solutions
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales
- Handled scheduling for store shifts to achieve adequate staffing
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Coached and developed store associates through formal and informal interactions
- Oversaw aspects of maintenance, inventory, and daily activity management
- Assisted in the continuous development of effective store associates to achieve desired sales and results
- Checked monthly sales and performance reports to support operational planning and strategic decision-making
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Reviewed inventory and sales records to prepare reports for management and budget departments
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Delegated work to staff, setting priorities and goals
- Prepared staff work schedules and assigned team members to specific duties
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Implemented successful business strategies to increase revenue and target new markets
- Mitigated business risks by working closely with staff members and assessing performance.
Assistant Operations Manager
Best Buy Retail Store, Juan
03.2008 - 09.2011
- Coached employees to work together to carry out daily functions and meet service objectives
- Communicated clear action plans to optimize results and successfully execute operational activities
- Educated operations team on best practices, company policies, and service excellence standards
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established businesses
- Monitored new employees, evaluated training programs, and reported progress to supervisors
- Assisted with interviewing and hiring employee team members with appropriate skills
- Motivated employee performance and satisfaction through fair evaluation, process review, and mentoring
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Developed, implemented, and updated departmental policies and procedures to meet business objectives and goals
- Assessed sales reports, activity reports, and financial statements to measure productivity and goal realization
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Delegated work to staff, setting priorities and goals
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs
- Used strong issue-resolution and communication skills to cultivate and strengthen lasting client relationships
- Monitored progress by establishing plans, budgets and measuring results
- Coordinated and directed activities of businesses or departments concerning production, pricing, and sales
- Implemented successful business strategies to increase revenue and target new markets.
Education
GED -
GED Technical College Jesus Obrero
Guacara / Venezuela 08.1991
Skills
- Operations Management
- Standard Operating Procedure Development
- Inventory Control
- Cargo and Freight
- Strategic Planning
- Business Development
- Team Leadership
- Policy Implementation
- Sales Techniques
- Performance Evaluations
- Expense Tracking
- Salesforce Management
- Staff Management
- Schedule Preparation
- Customer Relationship Management (CRM)
- Employee Training and Development
Languages
Spanish
Native or Bilingual
Timeline
DFC Outbound /Area Work Supervisor
The Home Depot Inc
09.2023 - Current
MDO Area Supervisor
The Home Depot Inc
07.2021 - 09.2023
Merchandising Assistant Store Manager
The Home Depot Store 6409
07.2017 - 07.2021
Assistant Store Operations Manager / Home Depot
6401
08.2014 - 07.2017
Specialty Assistant Store Manager
The Home Depot Store / Rexville 6405
01.2014 - 08.2014
Pro and Commercial Assistant Store Manager / Home Depot
Store 6403
04.2013 - 01.2014
Assistant Store Manager
Mega Marshalls Retail Store
09.2011 - 04.2013
Assistant Operations Manager
Best Buy Retail Store, Juan
03.2008 - 09.2011
GED -
GED Technical College Jesus Obrero
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Charles CalderonCharles Calderon
Night Operations Assistant Store Manager at The Home Depot IncNight Operations Assistant Store Manager at The Home Depot Inc
Gage TannerGage Tanner
Lumber Associate at The Home Depot IncLumber Associate at The Home Depot Inc
DAVID BILLMANDAVID BILLMAN
Department Supervisor at The Home Depot IncDepartment Supervisor at The Home Depot Inc
Garland BohlanderGarland Bohlander
Operations Manager at R & L CarriersOperations Manager at R & L Carriers