Jairus Blackwell
Cartersville,GA
Summary
Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.
Overview
8
8
years of professional experience
Work History
DISTRICT MANAGER
Mister Car Wash
01.2020 - Current
- -Leadership and Mentorship: Guided and mentored Store Managers (SMs) across multiple locations, ensuring high engagement and performance
- Fostered a culture of continuous improvement and professional development
- -Cultural Alignment: Promoted and upheld Mister Car Wash’s Core Values and Mantra, reinforcing company culture and standards in all decisions and actions
- -Training and Development: Developed and delivered training programs for SMs, ensuring a consistent pipeline of Certified Managers
- Managed career progression for management team, setting clear expectations and performance standards
- -Operational Excellence: Provided direct support to SMs, ensuring all car washes met the Mister Car Wash Standard for customer experience and quality
- Assisted in resolving operational challenges and maintaining high service levels
- -Project Management: Oversaw and supported the implementation of operational improvement projects, utilizing support managers to address business needs and enhance performance
- -Business Planning and Strategy: Collaborated with SMs to develop and execute goal-oriented business plans for each car wash
- Conducted environmental analysis to identify improvement opportunities and implement strategic initiatives
- -Program Execution: Led the district in the execution of company programs, ensuring alignment with organizational goals and objectives
- Coordinated with Marketing Managers, -Training Managers, and Talent Managers to support district operations
- -Financial Management: Held full financial accountability for district performance, analyzing profit and loss statements and working with finance team to recommend improvements
- Ensured financial targets were met or exceeded, with a focus on optimizing EBITDA
- -Performance Analysis: Regularly reviewed business trends and financial data to assess district performance, implementing corrective actions to drive operational and financial improvements
DISTRICT MANAGER
Planet Fitness
01.2017 - 01.2020
- -Leadership and Culture Development: Communicated and upheld company standards, leading by example to deliver the Planet Fitness Service Promise
- Ensured all18 clubs within the district maintained a clean, friendly, and well-maintained environment, fostering a service-oriented culture
- -Operational Management: Set operational goals and priorities for General Managers (GMs) across18 locations, ensuring attainment of district targets, including revenue, profit, turnover, and retention
- Managed performance to maintain company standards and achieve financial results
- -Team Development and Hiring: Oversaw the hiring and development of district teams, with a focus on club leadership positions
- Partnered with GMs, human resources, and recruiters to recruit, interview, and hire new management for clubs
- Created Individual Development Plans (IDPs) for direct reports and provided ongoing coaching and performance reviews
- -Strategic Planning and Execution: Participated in the development of the district P&L and operating plan
- Collaborated with GMs to develop thorough business plans, establish priorities and goals, and execute club improvements
- Provided input to the Regional Vice President (RVP) on the regional P&L and reviewed allocated club budgets
- -Financial Oversight: Provided guidance on the district operating budget and approved discretionary expenditures within set guidelines
- Analyzed business trends and financial data to assess district performance and implement corrective actions to drive operational and financial improvements
- -Program and Initiative Management: Led the district in executing company programs and initiatives
- Coordinated new or relocation club activities, including staffing, training, and promotions
- Monitored each club’s performance and provided guidance on localized tactics to achieve performance goals
- -Club Operations and Maintenance: Monitored and observed club facilities to ensure execution of the service promise and adherence to company programs
- Recommended staffing additions, promotions, marketing spend, special pricing, club remodels, and repairs and maintenance (R&M)
- Coordinated local promotions with GMs
- -Member and Team Member Satisfaction: Resolved escalated member concerns outside the authority of GMs
- Provided resources and direction to ensure enforcement of company policies, including loss prevention, employment, and human resources policies
- Inspired and motivated GMs to follow through on member and team member initiatives
- -Visibility and Example Setting: Maintained a visible presence within district clubs, setting the example for providing member and team member satisfaction
- Ensured that Planet Fitness values of enhanced member experience and team member satisfaction were embedded in the management and personnel of each club
Education
BACHELORS OF BUSINESS ADMINISTRATION (BBA) - Business
Georgia Highlands College
Georgia05.2020
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
Timeline
DISTRICT MANAGER
Mister Car Wash
01.2020 - Current
DISTRICT MANAGER
Planet Fitness
01.2017 - 01.2020
BACHELORS OF BUSINESS ADMINISTRATION (BBA) - Business
Georgia Highlands College