Jairus Cain
Memphis,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Forklift Operator
Nike Warehouse
Memphis, TN
01.2024 - Current
- Learned and enforced lift rules, policies and procedures.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
- Demonstrated strong attention to detail when completing daily logs and reports for management review.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped and staged for shipments.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas..
Overhead Door Technician
Dillard Door & Security, Inc
Memphis, TN
06.2022 - 12.2023
- Fixing overhead doors and docks
- Repaired broken springs, cables and hinges on overhead doors.
- Installed new garage door openers and programmed remotes.
- Adjusted tension on torsion springs to ensure smooth opening and closing of overhead doors.
- Replaced worn out rollers, tracks, weather seals and other components of overhead doors.
- Tested electric door operators to verify correct functioning.
- Performed preventative maintenance checks on residential and commercial overhead door systems.
- Removed old hardware such as hinges, lock-sets, handle-sets., from existing doors prior to installation of new hardware.
- Took accurate measurements and estimated materials and time for each job.
Customer Service Representative(Work From Home)
Verizon Wireless
Memphis, TN
02.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Welder
RITE HITE CORPORATION
03.2018 - 04.2021
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Inspected welds and checked critical measurements to meet specifications.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Utilized blueprints and diagrams to compare finished products against design specifications.
- Reduced workplace accidents through strict compliance with safety regulations and guidelines.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
HP Press Operator
Mimeo
10.2015 - 03.2018
- Shipping operator, Black and white press operator, Color Press operator
- Setup and format all NexPress or Indigo documents
- Perform quality check on the printed work
- Cut and scan printed work into next work step as well as write location on the checklist
- Perform light bindery duties as needed
- Performed regular maintenance on press machinery to optimize performance.
- Promptly removed completed loads from press.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
- Increased production output by implementing effective time management techniques and prioritizing tasks accordingly.
- Managed inventory of printing supplies, proactively ordering necessary materials to prevent production delays or downtime.
Stocker
Easy Way Warehouse
Memphis, TN
08.2014 - 10.2015
- Responsible for receiving merchandise, unloading or unpacking it, marking it with codes to be identified, stocking shelves, and helping customers place orders
- Works in stores, warehouses, stockrooms, and other storage facilities
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
Mover
Next to New
07.2013 - 09.2014
- Manage the loading and unloading of furniture from the previous location to its new designated destination
- I was also responsible for assisting the client in moving the things in the area of relocation and placing these things to its appropriate places.
Picker/Packer
Williams-Sonoma
11.2010 - 07.2013
- Unloaded, picked, staged, and loaded products for all shipping needs while making sure all production needs are met
- Worked at a rapid pace to meet tight deadlines in order to get shipments out in a timely manner.
- Banded, wrapped, packaged, and cleaned equipment operated powered lift trucks pallet jacks with 0% incident rate, cleared damaged items and loaded freight.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
- Expedited warehouse operations during peak periods by staying flexible with work hours and assisting colleagues in completing high-priority tasks.
Education
High school or equivalent -
Wooddale High School
Memphis, TN01.2008
Skills
- Forklift
- Order Puller
- Warehouse Associate
- Picker Packer
- Shipping Receiving
- Loading
- Unloading
- General Labor
- Welding
- MIG
- Robotics
- Flux
- Welder Fabricator
- Fabrication
- CWI
- Customer service
- Graphic design
- Stick welding
- Manufacturing
- Flexo press
- Basic math
- Sales
- Communication skills
- Computer skills
- Hand Tools Expertise
- Electrical Troubleshooting
- Adaptable to change
- Detail-oriented work
- Technical knowledge
- Equipment Calibration
- Power Tool Operation
- Vehicle Maintenance
- OSHA Compliance
- Following safety practices
- Maintaining equipment
- Updating logs
Certification
- Welding certificate, 03/01/19, Present
- Forklift Certified, 03/01/19, Present
- HP Operator, 05/01/18, Present
- Welding Certification, AWS D1.1
Timeline
Forklift Operator
Nike Warehouse
01.2024 - Current
Overhead Door Technician
Dillard Door & Security, Inc
06.2022 - 12.2023
Customer Service Representative(Work From Home)
Verizon Wireless
02.2021 - 04.2022
Welder
RITE HITE CORPORATION
03.2018 - 04.2021
HP Press Operator
Mimeo
10.2015 - 03.2018
Stocker
Easy Way Warehouse
08.2014 - 10.2015
Mover
Next to New
07.2013 - 09.2014
Picker/Packer
Williams-Sonoma
11.2010 - 07.2013
High school or equivalent -
Wooddale High School