Jairy guzman
Houston,Tx
Summary
A team-oriented employee that implements effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business.
Overview
6
6
years of professional experience
Work History
BDC Service Representative
Don McGill Toyota
Houston , TX
2023.01 - Current
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Provided timely, courteous and knowledgeable responses to information requests.
- Cross-sold additional products and services to purchasing customers.
- Utilized Ignite to record and track various stages of potential customer sales.
- Maintained electronic customer database to round up repeat business.
Service Advisor/Greeter
Beck and Masten North
Houston , TX
2021.11 - 2023.01
- Answered phone calls and responded to questions and concerns.
- Recommended additional, valuable services to customers to increase overall sales.
- Welcomed incoming individuals and ascertained their needs by asking open-ended questions.
- Consulted with clients to outline options and obtain permission to proceed with service.
- Explained amount for expected services and provided detailed answers to customer questions.
Service Cashier
Joe Myers Toyota
Houston , TX
2021.03 - 2021.10
- Collect payments by accepting cash, check, or charge payments from customers and makes change for cash customers
- Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems
- Balance cash drawer by counting cash at beginning and end of work shift.
- Answered phone calls to assist customers with questions and orders.
- Operated cash register to accept various payments for selected merchandise and services.
Host/Cashier/Assistant Manager
El Zocalo Mexican Restaurant
Houston , TX
2021.08 - 2022.04
- attending to diners before, during, and after their meals by helping them place, receive, and pay for their orders
- Ensure the timely delivery of food and beverages by checking on their tables periodically throughout the service time
- Helped customers find specific products, answered questions, and offered product advice.
- I used suggestive selling techniques to promote add-on sales.
- It delivered high customer service to patrons using active listening and engagement skills.
- It is built and maintained working relationships with peers and upper management.
Host/cashier/server
Las Mañanitas Restaurant
Houston , TX
2017.10 - 2021.08
- Seat guests and manage the seating chart
- Monitor restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Performs opening and closing duties, as needed.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Cy-Fair High School
Cypress, TX06.2018
Associate of Arts - Business
Lone Star College System
Spring, TXSkills
- Verbal and written communication
- Customer focus
- Staff Supervision
- Call Response and Transfer
- Appointment Scheduling
- Follow-Up Calls
- Attention to Detail
- Relationship Building
- Outbound Calling
- Inbound Calls
Languages
Spanish
Native/ Bilingual
Timeline
BDC Service Representative
Don McGill Toyota
2023.01 - Current
Service Advisor/Greeter
Beck and Masten North
2021.11 - 2023.01
Host/Cashier/Assistant Manager
El Zocalo Mexican Restaurant
2021.08 - 2022.04
Service Cashier
Joe Myers Toyota
2021.03 - 2021.10
Host/cashier/server
Las Mañanitas Restaurant
2017.10 - 2021.08
High School Diploma -
Cy-Fair High School
Associate of Arts - Business
Lone Star College System
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