Jairy guzman
Houston,Tx
Summary
A team-oriented employee that implements effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business.
Overview
7
7
years of professional experience
Work History
Loaners Concierge Manager
Don McGill Toyota
Houston, TX
03.2024 - Current
- Managed all concierge staff, ensuring that they provided exceptional service to guests.
- Conducted training and development sessions for new hires and existing employees.
- Monitored customer feedback and identified areas of improvement in the guest experience.
- Maintained a high level of professionalism while interacting with guests, resolving any issues or complaints promptly.
- Created detailed reports on daily operations, customer feedback, and employee performance.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Updated front desk's concierge book to maintain most relevant visitor information.
BDC Service Representative
Don McGill Toyota
Houston, TX
01.2023 - 03.2024
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Provided timely, courteous and knowledgeable responses to information requests.
- Cross-sold additional products and services to purchasing customers.
- Utilized Ignite to record and track various stages of potential customer sales.
- Maintained electronic customer database to round up repeat business.
Service Advisor/Greeter
Beck and Masten North
Houston, TX
11.2021 - 01.2023
- Answered phone calls and responded to questions and concerns.
- Recommended additional, valuable services to customers to increase overall sales.
- Welcomed incoming individuals and ascertained their needs by asking open-ended questions.
- Consulted with clients to outline options and obtain permission to proceed with service.
- Explained amount for expected services and provided detailed answers to customer questions.
Service Cashier
Joe Myers Toyota
Houston, TX
03.2021 - 10.2021
- Collect payments by accepting cash, check, or charge payments from customers and makes change for cash customers
- Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems
- Balance cash drawer by counting cash at beginning and end of work shift.
- Answered phone calls to assist customers with questions and orders.
- Operated cash register to accept various payments for selected merchandise and services.
Host/Cashier/Assistant Manager
El Zocalo Mexican Restaurant
Houston, TX
08.2021 - 04.2022
- attending to diners before, during, and after their meals by helping them place, receive, and pay for their orders
- Ensure the timely delivery of food and beverages by checking on their tables periodically throughout the service time
- Helped customers find specific products, answered questions, and offered product advice.
- I used suggestive selling techniques to promote add-on sales.
- It delivered high customer service to patrons using active listening and engagement skills.
- It is built and maintained working relationships with peers and upper management.
Host/cashier/server
Las Mañanitas Restaurant
Houston, TX
10.2017 - 08.2021
- Seat guests and manage the seating chart
- Monitor restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Performs opening and closing duties, as needed.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Certificate in Human Resource Management - Human Resources Management
LSU Continuing Education Online
Houston, TX09-2024
High School Diploma -
Cy-Fair High School
Cypress, TX06.2018
Skills
- Verbal and written communication
- Customer focus
- Staff Supervision
- Call Response and Transfer
- Appointment Scheduling
- Follow-Up Calls
- Attention to Detail
- Relationship Building
- Outbound Calling
- Inbound Calls
Languages
Spanish
Native/ Bilingual
Timeline
Loaners Concierge Manager
Don McGill Toyota
03.2024 - Current
BDC Service Representative
Don McGill Toyota
01.2023 - 03.2024
Service Advisor/Greeter
Beck and Masten North
11.2021 - 01.2023
Host/Cashier/Assistant Manager
El Zocalo Mexican Restaurant
08.2021 - 04.2022
Service Cashier
Joe Myers Toyota
03.2021 - 10.2021
Host/cashier/server
Las Mañanitas Restaurant
10.2017 - 08.2021
Certificate in Human Resource Management - Human Resources Management
LSU Continuing Education Online
High School Diploma -
Cy-Fair High School
Similar Profiles
Murtatha AlnajafiMurtatha Alnajafi
IT Help Desk at Don MCGILL ToyotaIT Help Desk at Don MCGILL Toyota
Alexandra JimenezAlexandra Jimenez
Sales Associate at Don McGill ToyotaSales Associate at Don McGill Toyota
Jareth ArmentaJareth Armenta
Sales Consultant at Don McGill ToyotaSales Consultant at Don McGill Toyota