Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Timeline
Generic

Jaisha Jacques

San Antonio,TX

Summary

Results-driven, self-motivated, and adaptable Customer Service Representative with over five years of experience resolving customer complaints, managing multiple client accounts, helping with creating company workflows and helping assist managing a team. Expertise in technology, finance, and insurance industries. Possess strong interpersonal, superb communication skills, excellent problem-solving skills, and a significant ability to lead and manage a team of people. Focused on building fantastic customer relationships, working to identify their needs, quickly resolve issues, and making sure business needs are met.

Overview

5
5
years of professional experience

Work History

Fraud & Claims Representative

JP Morgan Chase
11.2022 - Current
  • Received 100% satisfaction rating from bank tellers after completed phone calls
  • Followed up with customers on unresolved issues.
  • Exhibited strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers
  • Manage customer relationships and become a trusted advisor for the customer
  • Worked to ensure customer satisfaction with the product by anticipating customer needs, understanding the overall vision of their company, and helping stakeholders achieve success through the platform
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Developed and implemented strategies to improve claim processes.
  • Updated claims system to track claim status and provide relevant information to other department.
  • Collaborated with the team to quickly resolve customer complaints with the appropriate action
  • Effectively managed approximately 50-100 incoming calls daily
  • Maintain financial accounts by processing customer adjustments timely and professionally.
  • Examined reports, accounts, and evidence to determine integrity and accuracy of information.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Checked documentation for accuracy and validity on updated systems.
  • Developed and implemented procedures to detect and prevent fraud.

Customer Service Representative

TaskUs Inc.
02.2019 - 11.2023
  • Developed and improved the capabilities of the sales representative team over the course of two years
  • Received 97% satisfaction rating from customers after completed phone calls, emails and chat
  • Exhibited strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers
  • Manage customer relationships and become a trusted advisor for the customer
  • Worked to ensure customer satisfaction with the product by anticipating customer needs, understanding the overall vision of their company, and helping stakeholders achieve success through the platform
  • Promptly respond to customer inquiries via phone, email, chat, or social media
  • Kept records of customer interactions, processed customer accounts, and file documents
  • Collaborated with the team to quickly resolve customer complaints with the appropriate action
  • Effectively managed approximately 50-100 incoming calls daily
  • Maintain financial accounts by processing customer adjustments timely and professionally.

Education

Texas State University
San Marcos, TX
05.2024

Skills

  • Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
  • Excellent communication skills with a focus on team-building and customer relations
  • Outstanding organizational, multitasking, and problem-solving abilities
  • Proficient in creating SOP’s and optimizing and automating client and employee onboarding systems and processes
  • Interpersonal Communication
  • Database Management
  • Team Collaboration
  • Claims Investigator

Awards

Dean’s List - Abilene Christian University, Completed the first semester with a 3.7 GPA. Worked closely with professors and advisors to complete assigned tasks and activities., Nov 2020 Outstanding Customer Service Award - Taskus, Recognized for outstanding service to clients and dedication to fellow employees and customers., Nov 2020 Employee of the Month – JP Morgan & Chase, Honored for exceeding expectations and goals for standard metrics throughout the entire month of October of 2023., Nov 2020 All Star Recognition – JP Mogran & Chase, Nov 2020

Accomplishments

Honored for Employee of the month October 2023 for exceeding expectations and goals for the standardized metrics for fraud and claims.


Honored for Team All Star July 2023 for going above and beyond for teammates and coworkers with helping and advising of fraud prevention for customers.

Timeline

Fraud & Claims Representative

JP Morgan Chase
11.2022 - Current

Customer Service Representative

TaskUs Inc.
02.2019 - 11.2023

Texas State University

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Jaisha Jacques