Jaishree Dayal
Portland,OR
Summary
Highly-motivated clinical supervisor with over 3 years of experience, 6+ direct reports and a team of 70+ clinical providers. Detailed-oriented, a strong work ethic, adaptability, and exceptional interpersonal skills lend to my effectiveness as a leader. Adept at working effectively unsupervised and can quickly master new skills. Proactive and compassionate professional, well-versed in documentation, quality control, and team training requirements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Support Supervisor
OHSU Hospital
Portland, OR
07.2019 - Current
- Directed and managed 7-person team of clinical and support personnel.
- Worked with 70+ providers and created or adjusted templates.
- Coordinated weekly work schedules for department employees.
- Recruited, hired and trained new medical staff.
- Directed, supervised and evaluated medical and clerical personnel.
- Conducted initial performance assessments and regular GROW converstations.
- Monitored department compliance with government, professional, and internal regulations.
- Facilitated team meetings and huddles.
- Collaborated with the practice manager in process improvement initiatives.
Lead Certified Medical Assistant
OHSU Hospital
Portland, OR
06.2017 - 07.2019
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Cleaned and maintained medical equipment following procedures and standards.
- Incorporated outside records into charts and EHR.
- Measured vital signs and took medical histories to prepare patients for examination.
- Trained new administrative medical assistants.
Lead Patient Access Service- Resource
OHSU Hospital
Portland
02.2016 - 06.2017
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Understood and followed oral and written directions.
- Processed incoming referrals following 2-day/4-day metric guidelines.
- Prioritized and organized tasks to efficiently accomplish scheduling goals for multiple pediatric departments.
- Coordinated diagnostic tests with provider appointments.
- Collected required demographics, insurance information, and external medical records/imaging.
- Answered 20-30 calls per shift to assist with patient scheduling needs.
- Assisted with patient requests and answered questions to improve patient satisfaction.
Certified Medical Assistant
OHSU Hospital
Portland, OR
12.2013 - 02.2016
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Responded to patient callbacks and phone-in prescription refill requests.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Education
Certified Medical Assistant -
Carrington College- Portland
Portland, OR11.2012
Associate of Science - Business Administration
Portland Community College
Portland, OR06.2000
Skills
- Multidisciplinary Team Collaboration
- Time Management
- Epic Systems
- Decision Making
- Verbal and Written Communication
- Process Implementation
- Employee Recruitment and Hiring
- Employee Supervision
- Employee Work Scheduling
- Employee Performance Evaluations
- Quality Controls
- Patient Relations
- Clinical Skills
- Operational Records Maintenance
- Patient Care
Certification
- Leadership Foundation Program - 2022
- New Manager Leadership Essentials (NMLE) - 2019
- Emerging Leaders - 2016
Timeline
Clinical Support Supervisor
OHSU Hospital
07.2019 - Current
Lead Certified Medical Assistant
OHSU Hospital
06.2017 - 07.2019
Lead Patient Access Service- Resource
OHSU Hospital
02.2016 - 06.2017
Certified Medical Assistant
OHSU Hospital
12.2013 - 02.2016
Certified Medical Assistant -
Carrington College- Portland
Associate of Science - Business Administration
Portland Community College
- Leadership Foundation Program - 2022
- New Manager Leadership Essentials (NMLE) - 2019
- Emerging Leaders - 2016
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