JAISY MATHEW

Assisted patients at Holy Cross Hospital by supporting daily operations and enhancing patient care. Facilitated positive patient experiences through effective navigation and care assistance. While working as a phlebotomist also worked as a PCN. I also worked as a PCN while at Holy Cross. I am also certified in registration through a program Holy Cross offered.

• Collected blood samples efficiently using venipuncture and capillary techniques.
• Ensured proper patient identification and sample labeling for accurate processing.
• Maintained sterile environment by following infection control protocols consistently.
• Educated patients on procedures, alleviating anxiety and promoting cooperation.
• Managed inventory of supplies, ensuring availability for uninterrupted operations.
• Collaborated with healthcare teams to optimize patient care and enhance service delivery.
• Mentored junior phlebotomists, fostering skill development and adherence to best practices.
• Implemented process improvements that increased sample collection efficiency and reduced errors.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Packaged and shipped specimens to central lab daily.
• Used personal protective equipment correctly to protect coworkers and patients.
• Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
• Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
• Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
• Organized daily work based on collection priority.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
• Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
• Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
• Conducted venipuncture and other CT procedures.
• Participated in continuing education programs to stay up to date on new technologies and procedures.
• Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
• Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
• Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
• Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
• Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
• Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.

• Assisted nurses with daily patient care tasks, enhancing patient comfort and support
• Responded promptly to call lights, addressing patient needs and concerns to enhance satisfaction
• Maintained cleanliness of patient rooms and common areas, contributing to a safe and hygienic environment

• Successfully drew blood from patients of all ages and skill levels in a timely manner
• Performed venipuncture procedures with accuracy and precision
• Demonstrated knowledge of safety protocols, including proper handling of contaminated needles and biohazardous materials
• Enhanced patient care by implementing evidence-based nursing practices and protocols
• Reduced medication errors through thorough double-checking of prescriptions and dosages
• Improved patient satisfaction ratings by delivering compassionate and personalized care
• Prepared labels, forms, and reports related to specimen collection, ensuring accuracy and compliance with protocols
• Managed challenging situations with professionalism and composure. difficult or challenging situations that arose while performing phlebotomy duties
• Communicated effectively with patients to alleviate anxiety and enhance comfort during blood collection
• Mentored new nursing staff members, fostering teamwork and improving unit efficiency