Summary
Overview
Work History
Education
Skills
Timeline
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Jaisza Rodriguez

Ft. Lauderdale

Summary

Organized Dispatch Coordinator with 10 years of vast experience overseeing dispatch of emergency service unit or delivery truck vehicles. Strong communicator possessing outstanding relationship management and time management abilities. Polished in scheduling and dispatching workers, addressing common problems and requests and invoicing and receiving payments.

Overview

15
15
years of professional experience

Work History

DISPATCH COORDINATOR

MEEKS PLUMBING
05.2022 - 09.2023
  • Organize paperwork and explain individual job parameters for each assignment weekly
  • Responded to high volume of phone and email requests to provide logistics information.
  • Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
  • Create schedules for optimal coverage of daily workload and adjusted to changing demands.

ACCOUNT MANAGER

AAA REFRIGERATION SERVICE INC
04.2012 - 04.2022


  • Reconciled accounting, billing, service delivery to maintain & enhance client satisfaction
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

CUSTOMER SERVICE REP

TUNSTALL
10.2008 - 04.2012
  • Documented in details call and complaints using call center CRM database
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Adhere to company policies and scripts to consistently achieve call-time and quality standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.


Education

HS DIPLOMA -

MCFATTER TECH HIGH SCHOOL
DAVIE, FL
06.2004

Skills

  • Scheduling Proficiency
  • Inventory Control
  • Time Management
  • Adaptability

Timeline

DISPATCH COORDINATOR

MEEKS PLUMBING
05.2022 - 09.2023

ACCOUNT MANAGER

AAA REFRIGERATION SERVICE INC
04.2012 - 04.2022

CUSTOMER SERVICE REP

TUNSTALL
10.2008 - 04.2012

HS DIPLOMA -

MCFATTER TECH HIGH SCHOOL

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Jaisza Rodriguez