Jaivanique Harris

Tax Office Receptionist

Fast Taxes

Marion, SC

01.2021 - 01.2023

Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Updated and recorded customer or client information to maintain accounts.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Processed payments and updated accounts to reflect balance changes.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Greeted customers, answered general questions and directed to appropriate locations.
Greeted visitors entering establishment to determine nature and purpose of visit.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Supplied callers with office address and directions, employee email addresses and phone extensions.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Investigated and analyzed client complaints to identify and resolve issues.
Protected clients' rights by maintaining confidentiality of personal and financial information.
Scheduled appointments and maintained and updated appointment calendars.
Transmitted information or documents to customers through email, mailings or facsimile machine.
Coordinated pick-up and delivery of express mail services.
Maintained business office inventory and equipment by checking stock for needed supplies.