Jaivon Eggleston
Customer Service Representative
Irving,NY
About Me
As someone who has worked since the age of 16, whether its theatre or sport I believe through my experience I bring an empathetic approach with my professional collaboration. I was originally a BA Theater major and decided to expand my sport management minor to a major. As a double major I strive to keep learning and challenging myself for the future as a professional. My experiences as a full time student and working 32 hours a week have taught me that time utilization is key for success in any field.
Manifesto
I believe that through empathy collaboration creates masterpiece, but the lack of empathy brings a cycle of revolving negativity. In a world constantly in turmoil I believe that empathy is a forgotten cause. In today's society its about being right not about understanding the person across from you. My mission is to bring back the meaning and understanding nature that we are all human beings. My goal is to express my emphasis on this importance through art, collaboration, and professionalism.
Portfolio
FEATURED
Professional Resume
Cabanas Catering
Customer Service
NFL internship
Summary
Dynamic customer service professional with a proven track record at Seneca Gaming and Entertainment, excelling in problem-solving and de-escalation. Recognized for enhancing customer satisfaction through empathetic communication and effective conflict resolution. Skilled in managing high-pressure situations while fostering team collaboration and loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Seneca Gaming and Entertainment
12.2021 - Current
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted in training new team members on company policies and customer service protocols.
- Managed customer interactions across multiple channels, ensuring timely and accurate responses.
- Collaborated with team to enhance service delivery processes, improving overall customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Line Cook
Sunset Bay Cabana Sam’s
05.2020 - Current
- Prepare, Clean, Portion, Cut, and Serve Food
- Expo Chef, Fryer Lead
- Prepare food for the restaurant in high pressure situations.
- Prepare food for Caterings
- Assisted in training new cooks on kitchen procedures, equipment usage, and food preparation techniques.
- Prepared and cooked menu items according to established Cabana Sam's recipes and presentation standards.
- Monitor inventory levels, communicating needs for supplies to Head Chef for timely a restock.
Crew Painter
SUNY Fredonia
09.2022 - 05.2025
3 years of Paint Crew experience for Student led mainstage productions
Sustainability Intern
NFL
01.2025 - 01.2025
- Evaluated vendor sustainability practices to ensure alignment with NFL's eco-friendly objectives.
- Supported the organization of events promoting recycling and waste reduction initiatives by asking patrons to recycle properly.
- Super Bowl Sunday: Directed High ranking NFL media members to their locations on the day of Super Bowl LIX
Education
Bachelor of Arts - Theater Arts
05-2026
- Dean's List Fall Semester 2024
- SUNY Global Scholarship Recipient
- 3.1 GPA
- Fredonia State Black Horse Member
- Study Abroad: Florence Italy, Arts of Italy
- Awarded Robbins Stunt Team Certificate of Completion (stunt class completion allows for future with stunt company) (Greg Robbin's)
- Relevant Coursework: Scene Study & Voice and Movement
Bachelor of Science - Sports Management
05-2026
- Professional Development: Leadership and management SPGM upper level 330
- Sport Law Upper level 410
- Capstone Project: Marketing Plan, Create an organizational analysis about a sports team and figure out their strengths and weaknesses to create a marketing plan throughout the entire semester.
- Elected to Sports Faculty Search Committee for the Sports Management department at SUNY Fredonia in 2025
Skills
Deescalation
Critical thinking
Problem Solving
Empathetic Approach
Listening
Multi Tasking
Adaptability
Timeline
Sustainability Intern - NFL
01.2025 - 01.2025
Crew Painter - SUNY Fredonia
09.2022 - 05.2025
Customer Service Representative - Seneca Gaming and Entertainment
12.2021 - Current
Line Cook - Sunset Bay Cabana Sam’s
05.2020 - Current
SUNY At Fredonia - Bachelor of Arts, Theater Arts
SUNY At Fredonia - Bachelor of Science, Sports Management
References
Kyle Halstrom: Head Chef at Cabana Sam’s 716 253-7117
Angela John: Customer Service Manager at Seneca Gaming and Entertainment Angela.john@senecagames.net
Jessica Lustig: Faculty Advisor at SUNY Fredonia Jessica.Lustig@fredonia.edu
Nestor Bravo Goldmisth: Associate Professor at SUNY Fredonia Nestor.Goldsmith@fredonia.edu