Summary
Overview
Work History
Education
Skills
Timeline
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Jaiwuan Bolden

250 K ST NE # 1001 Washington,DC

Summary

Client-focused individual with a passion for delivering exceptional service. Committed to improving client satisfaction and driving positive outcomes. Experienced in relationship management, problem resolution, team leadership, and bank regulations. Exceptional verbal and written communication skills with attention to detail.

Overview

7
7
years of professional experience

Work History

Relationship Banker

Bank of America
Washington, DC
02.2023 - Current
  • Effectively handled both routine inquiries and complex issues while delivering personalized financial assistance to customers with the aid of a specialist.
  • Maintained precise documentation of client interactions, ensuring accurate and up-to-date records in the CRM system.
  • Cultivated client relationships to boost loyalty and retention.

Assistant Manager

Madewell
Bethesda, MD
04.2022 - 10.2022
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Oversaw the daily activities of the store, with an emphasis on enhancing team efficiency, boosting customer satisfaction, and brand loyalty.
  • Answered client inquiries and provided accurate information regarding products and services.

Supervisor

Levis Strauss & Co
Arlington, VA
08.2021 - 04.2022
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Resolved client complaints and issues promptly, ensuring client satisfaction and loyalty.
  • Assisted clients with product selection, ordering, billing, returns, exchanges and technical support.

Lead Sales Associate

Gap
Washington, DC
04.2017 - 03.2020
  • Enhanced client loyalty through exceptional service delivery and expertly executed data-gathering methods.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Supervised a team of sales associates on daily tasks and operations.

Education

University of The District of Columbia
Washington, DC

Skills

  • Account Closings
  • Cash Handling
  • Relationship Building and Management
  • Microsoft Office Proficiency
  • Team Leadership & Supervision
  • Customer Service Excellence

Timeline

Relationship Banker

Bank of America
02.2023 - Current

Assistant Manager

Madewell
04.2022 - 10.2022

Supervisor

Levis Strauss & Co
08.2021 - 04.2022

Lead Sales Associate

Gap
04.2017 - 03.2020

University of The District of Columbia

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Jaiwuan Bolden