Jaiya Hubbard
Tucson,Arizona
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable Direct Care Worker with aptitude for organizing and managing client daily activities, nutrition needs and appointments. Well-versed in medication administration and basic medical care. Compassionate and empathetic to patient needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Aunnis Healthcare LLC
07.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
Sales Associate
United Beauty Supply
03.2023 - 09.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Trained new team members in cash register operation, stock procedures and customer services.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
Elderly Caregiver
Self-employeed
03.2021 - 09.2023
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Laundered clothing and bedding to prevent infection.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Followed care plan and directions to administer medications.
- Recognized emergencies and notified paramedics and family members.
- Transported patients to medical, dental and personal care appointments.
- Unprofessionally paid by family
Warehouse Associate
Geodis Distribution Service
10.2022 - 03.2023
- Updated inventory and production information using warehouse management systems and scanner guns.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Direct Service Worker
Proverbs Group Home
01.2020 - 03.2021
- Tracked and reported clients' progress based on observations and conversations.
- Maintained clean and well-organized environment for client happiness and safety.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Laundered clothing and bedding to prevent infection.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
Cashier
Walmart
07.2019 - 01.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed sales transactions to prevent long customer wait times.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Seasonal Position
Passenger Service Assistant
Prospect Air Service
08.2018 - 06.2019
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
- Upheld uniform and conduct guidelines to maintain professional appearance.
- Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
Customer Service Representative
Concentrix
01.2019 - 04.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Seasonal Position (Intuit Turbotax)
Server
Terraces of Phoenix
11.2017 - 07.2018
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
CDA License - Certified Dental Assistant
Coastal Medical Training Institute
Gulfport, MSHigh School Diploma -
Hope High School
Phoenix, AZ05.2018
CNA License - Certified Nursing Assistant
Academy On Demand
Tucson, AZ02.2024
Skills
- HIPAA Compliance
- Flexible Schedule
- Dependable and Responsible
- Problem-Solving
- Issue Resolution
- Accommodation Planning
- Customer Documentation Review
- Personal Hygiene Assistance
- CPR Certified
- First aid and safety
- Emotional Support
- Care plan assessment
- Progress Documentation
- Nutrition monitoring
- Mobility Assistance
- Care Plan Management
- Adaptive Learning
- Client documentation
- Behavior redirection
- Professional boundaries
- Social Skills Development
- Transportation
- Direct Patient Care
- Recreational Activities
- Safety Monitoring
- ADL support
- Reliability and punctuality
- Disability Awareness
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
- Arizona Driver's License
Timeline
Direct Care Worker
Aunnis Healthcare LLC
07.2024 - Current
Sales Associate
United Beauty Supply
03.2023 - 09.2023
Warehouse Associate
Geodis Distribution Service
10.2022 - 03.2023
Elderly Caregiver
Self-employeed
03.2021 - 09.2023
Direct Service Worker
Proverbs Group Home
01.2020 - 03.2021
Cashier
Walmart
07.2019 - 01.2020
Customer Service Representative
Concentrix
01.2019 - 04.2019
Passenger Service Assistant
Prospect Air Service
08.2018 - 06.2019
Server
Terraces of Phoenix
11.2017 - 07.2018
CDA License - Certified Dental Assistant
Coastal Medical Training Institute
High School Diploma -
Hope High School
CNA License - Certified Nursing Assistant
Academy On Demand