Jaiya James
Administrative Assistant
Santa Clarita,CA
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Manela & Co
07.2024 - 09.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
Desk Clerk/Customer Support Specialist
Mercy Housing Management Group
04.2023 - 06.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved customer problems and complaints.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Utilized software tools such as Yardi or RealPage efficiently for managing leads, tracking applications, and updating availability information accurately.
Warehouse Picker
Amazon
08.2022 - 03.2023
- Used scanners to quickly locate and track items in warehouse.
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Collaborated with team members to achieve daily pick and pack goals.
- Increased order fulfillment rates by implementing effective time-management strategies during peak periods.
- Expedited customer orders, working closely with shipping department to ensure timely delivery.
Education
High School Diploma -
Lancaster High
Lancaster, CA06-2025
Skills
Office administration
Administrative support
Data entry
Filing
Mail handling
Microsoft Excel
Microsoft Word
Clerical support
Problem-solving
Customer service
Computer proficiency
Microsoft Office Suite
Recordkeeping
Excel spreadsheets
Microsoft outlook
Microsoft PowerPoint
Quickbooks
10-Key Typing
CRM
Comfortable in a fast-paced environment
Warehousing processes
Sales support
POS system proficiency
Timeline
Administrative Assistant
Manela & Co
07.2024 - 09.2025
Desk Clerk/Customer Support Specialist
Mercy Housing Management Group
04.2023 - 06.2024
Warehouse Picker
Amazon
08.2022 - 03.2023
High School Diploma -
Lancaster High