Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaiya Ramirez

San Diego

Summary

Positive and upbeat, successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.


Overview

2
2
years of professional experience

Work History

Guest Advocate

Target
10.2022 - 05.2023
  • Resolved customer complaints in a professional manner.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness standards throughout the store area.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Greeted customers and provided assistance to ensure a positive shopping experience.
  • Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.

Front Desk Associate

Hotel Marisol Coronado
03.2021 - 05.2022
  • Handled sensitive information in a confidential manner.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Responded to customer inquiries via phone, email, and in person.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Greeted customers warmly and made them feel welcome.
  • Explained policies and procedures to visitors.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Education

Associate of Arts - Digital Art

San Diego Mesa College
San Diego, CA

High School Diploma -

Hoover High School
San Diego, CA
06-2021

Skills

  • Creativity
  • Hardworking
  • Ambitious
  • Quick learner
  • Customer service
  • Communication skills
  • Team collaboration
  • Organizational skills
  • Problem solving
  • Multitasking capacity
  • Inventory management

Timeline

Guest Advocate

Target
10.2022 - 05.2023

Front Desk Associate

Hotel Marisol Coronado
03.2021 - 05.2022

Associate of Arts - Digital Art

San Diego Mesa College

High School Diploma -

Hoover High School

Similar Profiles

CREATE PROFILE